The vault has quality products for prices that beat most other retailers in Spokane. I am a regular customer because of the prices, not the service. I'd be lying if I said it's a bad experience every time, but more often than not I feel as though the employees lack basic social skills and leave me feeling unwelcome and hesitant to ask questions. Good prices, especially when you take advantage of their deals, but they would drastically improve as a business if they hired more friendly, knowledgable bud tenders. In my opinion, probably the worst customer service in town.