The Vault - Spokane

They wiped off their online menu and no employee has caught it for over a week now. I ain't going in person just to check out their stock. I'm a wax head and they used to have better concentrate selection but they insist on stocking up on garbage quality & ripoff brands like Fireline wax and Falcanna wax(their flower looks good but their wax is a complete ripoff; should be $10/g for the wax quality).

Used to shop here a lot, but the service and inventory has been slowly going downhill for a whole now. Most of the good budtenders are gone, and I have not found a new one that I like, and they have been out of all my favorite products every time I go in

I accidentally went here and it was an awesome experience! 😃 The budtenders are super friendly and helpful. I went here twice and the sales are the BEST IN SPOKANE!! The menu for wax/vapes are excellent! I will be going here more often then C&G.

I'm a new customer to the vault. I was so impressed with customer service, the selection and especially the price! Great atmosphere as well.

We enjoy the friendly staff with great recommendations. Been going here for years and it’s definitely worth being part of the rewards program. They always have new deals so asking about promotions is great. It’s nice that there are several products they cycle through so once you’re familiar with a few brands you can get products you know you enjoy. The interior atmosphere feels a little juvenile. I think spending some money to create an interior aesthetic would bring more shoppers up the hill. Nevertheless, we’ll keep coming for the quality products. Vault has many products with plenty of growers and brands that don’t use harsh chemicals or are more “organic” growers.

The Budtenders are always great!! Even more so because they still make great recommendations with so little new product on the shelves. The store is always clean looking, however I feel it's a bit of a given, given all the open space on the shelves from lack of variety/product, I get it, everyone loves Fullspecs. However you've had a single 1/8 of Sky High Gardens flower that has been sitting in their probably 3 to 4 months now. I love Sky High, they advertise you on their site. Then why are you only holding a single 1/8 with no new product?? Also you used to have a HUGE selection of capsules (my personal go to edible) but lately all you have are like 3 or 4 choices, mostly cbd based. I came in to the store for the first time about this time last year. Everything I praised was true, however the lack of new purchasing, and the randomness of restocks really makes me a bummed little stoner sometimes.

I love the atmosphere and the service! Spud hooks me up every time. 😊

As regular vault Customer I was shocked by the horrible service I received on 4/20 of all days. I went in to purchase an oz , which was on their discount sheet for the day. Upon cashing out they raised the price on me. I pointed to the sheet with discounts on the table (correctly dated also) and was then told I was mistaken. The manager quickly got rid of the price sheet and pointed me to others with higher pricing. I asked nicely if they would honor the price they displayed like all other stores will do. The employee then mocked me and the manager was very rude. It is 4/20 and I came in to your store first thing in the morning and you treated me with horrible customer service over a $30 price difference on a $150 purchase. One employee defended my position but he was also told by the manager to basically f-off. Sad day Vault. Your manager should get training in customer service.

Omg the worst help ever! 2 times we went here and 1st time hubby said horrible. Just to see it wasn't a fluke.. nope! Totally below average. D- for service and pleasant help. Extremely rude. Prices are 30% higher than anyone else. Go elsewhere. Trust me. Who needs nasty helpers.

Knowledgeable & friendly staff. Only place where I actually trust their recommendations. The Vault is my “go to” place simply due to their outstanding customer service & affordable prices. They always have great discounts on daily deals. Loyal customer <3

Y’all lit

Max called me a racial slur.

Overall the vault Spokane south hill location is top notch best deals for the best products and the variety is mouth watering. The vault quickly became my number 1 spot after only the first visit. From $7.50 grams of mid concentrates to $50.00-$100.00 quarts like diamonds. the vault Literally has it All and for the best prices in town. The only downside is the customer service feels forced in some employees which can be frustrating but the majority are kind and helpful. All in all the vault is a must stop for all consumers. 5 star

Better deals than local competitors. Knowledgeable, friendly staff. Wait. Changed my mind, they’re horrible. Expensive. Poor selection. Rude staff. No parking. **I’m joking, love this place. Just don’t want more people knowing about this little gem 😊

My first online order was placed on a Saturday for their promotion. It wasn’t filled until 2 days later when it was also “picked up” by someone else. Second online order was placed for another promotion. I came into the store after receiving the text that my order was filled (hours later) and was told they couldn’t honor the promotion because I came in too late. Very disappointed. Will shop elsewhere. :(

When I came into the store a short white guy made me pull down my mask I was furious, no store has ever made me pull down my mask.

The Vault on the South Hill is my store and today we ordered online to pick up and it worked perfect. The staff is always very nice and really know the products.

I want to shop here all the time because the atmosphere is chill. however I wish there were better deals on ounces.

I love The Vault! This is my go to spot. budtenders are always extremely friendly and give great recommendations. I like trying different strains and I'm never disappointed. When i'm trying to save money, their $14 1/8ths are hands down the best "cheap" flower I've tried vs various other spots.

Every time I go there, I feel like a friend, not just a customer. Fantastic place!

Very knowledgable, fast, and friendly! I showed near closing without an online order and had no issues. Having an ATM was very convenient. Wide selection and range of prices!

Honestly they seem really uninformed about what they're selling. Not to mention I was sold a two pack of pre rolls that actually turned out to be a 4 pack that was stripped of two. ? But wasn't told that the box was literally missing spaces and at the bottom I'm fine print said 4 pre rolls, while the new ubi sticker says 2pk. Weird

A good reliable dispensary. Amazing product with even better employees. I look forward to every visit.

Good prices and always nice people