I continue to be thrilled with Thrive. I had purchased a Yocan concentrate vaporizer, and I couldn't get it to work. I took it in, and Brianna determined the battery was dead. They were out, but they replaced it with a newer model when they came in! Brianna and a gentleman whose name I don't remember showed me EXACTLY how to use it. Yes, returning faulty merchandise CAN be a fun experience. I love this place, and I love these people!