Trulieve - Bonita Springs

Over time and multiple visits, they have gone to hell. They now suck. Advisors make up their own rules.

Always get what I’m looking for. Great selection of high quality options. Get your order in online and use the advance check in, to avoid the waits. Walk in availability can differ from what’s online. Online menu reflects most accurately.

Premium flower is well worth it. Quick visit friendly staff. Easy to order online. Absolutely worth shopping here.

The worst dispensary in bonita. Always hours of wait time. None of the other dispensaries in the area even come close, most are walk in/walk out. Just this place can't get it together. And once you get in to talk to someone, they're not exactly helpful. My last time there, there's literally 7 other dispensaries to pick from within a 5 mile radius.

This is by far the worst dispensary I have been to. Terrible service. Never double check the orders. No point in express order as you still wait behind walk ins. I mean honestly they have a lot of product but it’s not worth the headache of this poorly run business.

I get delivery. Excellent service. Great products. I wish they would get culinary strain more often. That is my favorite strain. I am a ex marine. I was a machine gunner in 1969. I have a case of ptsd. Cullivary strains is the only strain that works for me. Og rich Naples fl.

I've been going to Trulieve since I moved here from NJ. I find the adivsors are very helpful and patient and do a good job of educating me about new products. Today, I worked with Matt B. and I really want to give him high praise for the job he did on my order. I don't like to order ahead because I always want to check to see new products and their attributes or drawbacks for my condition. Matt was patient and very helpful, consistantly checking with the computer to give me a good idea about the terpenes in each of the products I chose. I liked him enough to ask him if I could request him the next time I go in and found out how. He's an asset to Trulieve, and although I've been very lucky each time I've gone in, I will be asking for him when I go in next month.

Noel was very polite and helpful! Would definitely recommend this place to friends and family

Had a great first trip to this dispensary and I was not disappointed. The quality of the product and helpfulness of the bud tender will have me coming back if I’m in the area again.

Aubrey was an awesome bud tender, 5 stars all day!

To all my fellow patience. I know trying to find relief with MMJ products is and can be a overwhelming with a lot of work. With the constant changes in MMJ industry. I’m sure dispensaries and Doctors are overwhelmed like us patients. It’s a lot of info and options to choose from. Ive have 5 medical diagnosis that have made life tough in the past 2 years. For the last year I’ve tried all the dispensaries and a lot of products. Up until a week ago I would say Trulieve was #1. MMJ has help me in more ways then any of the 27 pills and patches they want me to wear did. Getting quality medicine is important but most of all is the cannabinol profile so you can match your cannabinoids in your body to product so you get health, wellness, and curing ailments. Trulieve has all the information, consistent quality in any and all products. A week ago i go into Trulieve Bonita. Unfortunately I received product that was less then quality. The next time i was able to get out of my bed i took products and exchanged just to get more product less then quality. I was not able to return to exchange and so i had to called. 8448785438. There corporate number. I chose MMJ over 27 synthetic pills. Everyone is different and because of my aliments I cant risk anything. I had to switch out a lot of product multiple times within that time frame of getting those poor products. I thought because of the corporate structure I had lost my product and money for this month. Not only was I panicking because of health. Poor products jeopardize more then my health. It didn’t matter who i talked to. Wether it was a team member in the Trulieve at Bonita or the do diligent work of the people on the other side of the phone. The customer service and compassion along with understanding of importance. Trulieve did more then they had to because of that commitment and care. I’ll always say Trulieve is and always will be the choice for me. Thank you Trulieve for healing me 1 quality and knowledgeable dose of MMJ at a time. Sincerely, Charles So if you as a person like me that has to be careful of my medications. Trulieve delivers on all fronts. First time I’ve ever had a problem. Testing there customer service which is fantastic and extremely helpful. Trulieve has products that are healing people. If you do get the wrong product they go above and beyond to restore the balance and peace we search for as human beings.

Placed an order for delivery. Never got a call back. Order was restocked and is sold out. Customer service wanted to offer me a whopping 10% off!! For THEIR mistakes!!EAD for eternity Trulieve! Used to recommend you to everyone. Now I’ll do everything I can to take your customer market away.

This was my first time going into a dispensary. First, the staff in the waiting area (Especially with the COVID-19) were very professional, respected personal space and made me feel comfortable. The facility was exceptionally clean and staff and customers were wearing masks. Once taken in back to the store I was recommended to see Brian Marshall Pullen. Brian was very informative and took his time with me so I felt comfortable and confident. He went over different options. I asked Brian his name again because when I revisit I really want him to assist me. My first experience in a dispensary was amazing because of Brian. I also want to say the facility was so clean and I think the owner was there because she was double checking the disinfecting being done. I overheard her saying their top priorities are customer service and cleanliness. As we all know this is a strange time and it’s nice to know there are people like Brian and Trulieve Bonita Springs that are taking our health and well-being seriously. Thank you again for today.

I live in Naples country club pro row. I have no car and depend on your lowest possible answering and sometime in the next month Delivered! Ho hah!

I was at my Friday Doctor's appointment down the Street from Trulieve Bonita so I went on their website to view the inventory. They had a marvelous selection of Flower, particularly, Indica. I picked a few of my favorite 1/8ths for Pick up. Arrived and waited about 10mins to GoBack. Brian took good care of me, already had my order ready to go. gave me a killer new customer discount!!! This store is Super Clean, Well Staffed and a pleasure to do business with. 5Stars ALL DAY!!

Stop supporting Sunshine Cannabullies.

Three orders now in a row they messed up. Delivery window they give is 8am to 6pm, so plan to be home all 8 hours. They text you 15 minutes before they arrive so don’t go far! Two of the times they canceled the order without notifying me, due to low stock after confirming it went thru fine. They REALLY DONT CARE. Be ready for frustration and a lot of excuses from them! No thanks - there is competition. Trulieve also does not contain descriptions of the content to the extent others do. Avoid the hassle, you will thank me later.

Third time here third problem here The staff are incredibly rude extremely long wait times. Been to four other tru locations this is by far the worst!

I get frustrated because I have to have my medicine delivered due to being home and bed bound and I don’t understand why I don’t have the same equal ability to get many products (specifically the CO2 cartridges and other products) that they state that “they are out of product for delivery yet it’s available for pickup”? That is not fair and you used to be my very favorite dispensary until I stopped being able to get the medicine that I need (not just a want), but people that aren’t paralyzed or not able to drive due to the terminal illnesses. Then the toll free number says that you don’t have any CO2 whatsoever and they unfortunately don’t know if you actually have the products that say are available for pickup but not delivery and end up telling me that you don’t have any products of CO2 cartridges ever available for delivery, and then your website is saying “Pickup instead?” I am now down to months to live and I can’t get the medicine that helps me the best. I asked the toll free number person to please call you and confirm that they are correct and your website is wrong and they flat out refused and told me that you don’t have any phones at the dispensary which is ludicrous because people at the store have spoken with me from the store previously. Please make your products equally available for all of your patients. Please. Thank you for taking the time to read this. Have a wonderful day!

Always a good experience for me personally at the Bonita trulieve. While I normally would know exactly what I want when I come here, I was a bit tight on money and indecisive coming through the doors just about 10 minutes before they closed in search of some relief after a long busy day at work. Despite the crunch for time I managed to get exactly what I was looking for thanks to the awesome people who worked that night. I want to especially give thanks to Tony, Michael, and Charles for helping me without making me feel rushed at all even though I know they probably had a long day themselves. Awesome employees who treat you well, and amazing products that speak for themselves. 5/5*!

Nate is a solid Go-Getter with upper management written all over him. Great people skills, product knowledgeability, and poise are the values that make him stand out amongst the other clerks. Well done.

Very professional, clean,and friendly speedy service. The best that I have seen. Thanks for all your help

Staff was great!

I love everyone here! Great service!! Tony N. Really helped our when there was a mix up on my online order. Thank you for going above and beyond to help me!!