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I have been going to the Brooksville location for a few months now and never leave disappointed especially with the help of Brea. She has been the best everytime I get her. She makes sure that you leave a happy customer!! Her customer service skills are out of this world. She is very knowledgeable about their products!! Thank you Brea for everything you do!!
Best word to describe this dispensary is a big disappointment. The website never works or is inaccurate. They are always out of stock and there is no way to know what they have before you go. You can't even call to inquire about stock because it is out-sorced to a call center who doesn't answer. I was on hold for over 30 min before I went in person while still on hold only to find that they had nothing in stock when the website said they had stock. That has been my experience everytime.
Dislike? Well, I guess I don’t always get exactly what I’m looking for. But I always find a comparable alternative. And sometimes it’s a happy accident, and I try something new that I love.
I've been to Trulieve's Brooksville dispensary multiple times since they opened, both just to pick up an online order and to make a purchase. In every instance, the staff with whom I've interacted, from the front desk, to the security guards, to the salesfolk in the back, have been great. Among the great staff, though, there's an exceptional standout: Brea! Pleasant, professional, and knowledgeable, Brea's advice and suggestions have consistently been right on target. I appreciate Trulieve, the Brooksville dispensary, and--especially!!--Brea! Thanks!
Trulieve in Brooksville is easily my favorite dispensary. The products are good for the price and the staff there is fantastic. They handle the customer traffic well , are knowledgeable about their inventory and are all really friendly. Not just to me, either...I see the way they treat the other customers. Great job by them all! Trulieve will continue to be my #1 choice.
The brooksville store is always out of stock on flower and edibles and more. I cannot seem to log in without their website freezing constantly. It gave me a message today saying please log in as administrator. Crazy aggravation. Not worth the stress. I do NOT recommend trulieve any longer. I will shop elsewhere. Good luck
The quality of Trulieves product is top notch hands down compared to other discpeceries in the Tampa Bay area. However, Trulieves business practices and customer service have pushed me to the point that I almost no longer want to go there. They place advertisements up in the lobby to entice you to buy their lower priced products like their ground flower and or mini buds which are quite often not in stock. They also put products up online that are either not in stock or you place your order to sit around and wait to be texted to pick up your order only to find out at the end of the day your order was canceled for some unknown reason and they didn't even tell you. This has happened on 2 occasions already. Nobody seems to ever have any answers other then what kind of product they do or don't have. So don't bother asking any questions. Everyone just shrugs their shoulders when questioned about these things. Go to Suttera. Their products aren't as good as Trulieves as far as their flower is concerned but I never have an issue with my ordering or knowing which products are in stock. They usually have a good selection of minis and ground flower but a little more expensive for slightly less quality bud. Suttera has a decent list of high quality concentrates too. Maybe even cheaper for the same quality as trulieve.