Trulieve - Crystal River

Numerous times the THC % listed on the website is not what was advertised. Order something at 28%, get to the store and told % is 21%. They are notorious for false advertising of THC percentage in their flower products. Have never been "in and out" of this store, always a wait, even when you sign in online for pickup, you wait 15-30 minutes. Always a feeble excuse as to why the wait, store is an overall mess. No longer use Trulieve as a result of not being a valued customer.

Do not notify when orders are filed you will receive it as you walk out the doors vary slow had one employee throw a bottle of my order across the room to the one that was helping me very poor

This is THE worst dispensary I’ve ever been in. Not sure if it’s just the area or what. Orders are never fulfilled on time. Products are light. There is NEVER a security officer present. Compared to the New Port Richey location Crystal River Trulieve is trash.

They do not fill online orders when they have sales. This location will bump you off the waitlist on accident regularly. They are the worst dispensary I have ever visited. That’s after visiting 20+ locations in 3 states.

Amanda P. helped me yesterday. She was very knowledgeable and went out her way to help me. She definitely brightened my day 😀

Shoutout to Andrew, and also the older lady who I might be totally wrong but I do believe her name is Vicky, and the security guard people. Both the guy and the girl security guard are always friendly

Everything was fantastic Andrew was great th atmosphere was great with that security. Mmm he's a quiet ox with all the crazy things going on I safe he took Time to walk .me to my car and I saw him walk a older couple to Their car I'd be jain to his Tarzan any day

Shout out to Amanda P. you're a great help thank you so very much y'all need more employees that are knowledgeable like her!!!

Fantastic service and the new Live Resin extract is amazing. Trulieve knocks it out of the park on this one. Andrew in Crystal River is why customer service is key, he was very informative and treats you like family. A++ is all I can say. See y'all soon

I just want to thank Ben for his exceptional help and kindness!

Friendly people, very clean environment, and the service you receive is amazing. It's not my first visit and won't be my last either. Very informative of their products and services. Thank you Trulieve!

Machel is amazing at this store!!! Go see her!