There was a time when I would have given Trulieve in Jacksonville Beach, Florida a 5 star rating. Unfortunately, this place has gone downhill rapidly over the past 2-3 months. A rating of 1 star is about all they deserve these days.
Place an online order in the morning & don’t hear anything back all day. Try to call the hotline or use the chat help feature just to be told to go to the dispensary to get your answer. Then you go to the dispensary to be told that your order is only partially available because their computer system isn’t working and it’s “corporate’s” fault. If you’d like to sit in the lobby or wait outside for an hour, with 15 -20 other people who ran into this same problem as you, then you’re more than welcome to do so for your partially filled order.
This has literally happened to me the past 5 orders I’ve made at Trulieve. Half the time the front counter people act like they could not care less.
Trulieve really needs to step up their game before they lose more of their customers to MUV, Liberty Science, One Plant and Surterra.