Trulieve - Jacksonville Beach

Summer was super kind and helpful. But due to a policy change, I think I will go elsewhere. I served, gave them my DD214 to copy for their records when I first went because of the veteran's discount. I do not have a military ID because I was released from service due to a medical issue. Too low a % to get disability, so no ID. Went in yesterday and they are telling me no more discount because I do not have an ID, even though they have my 214 in their records. So they expect vets to bring in the 214 every time we go in. This form is precious and to get it replaced if lost or damaged it takes a TON of paperwork. Just not willing to do this. Wish Harvest never sold out to them. I miss their products and good sense. (BTW, I did get a one-time override discount thanks to Summer and her manager, so thanks!)

Trulieve is the holy land. Straight up. Strains that I grew up with in the 90s, got me hooked! I frequent the SS Estates and Jax Beach locations the most…sometimes multiple times weekly.

The manager on duty Ryan displays excellent customer service along with his associates. The store is also neat and clean and provide an incredible experience to their patients.

Thank you Nicole, as always, you are a very upbeat person, and very knowledgeable about whatever I ask you. Thank you for always leaving me with a smile!

First time customer, mostly ignorant, slightly uncomfortable, quickly put at ease by Crow. Crow was professional, quite knowledgeable, personable, and patient. He was upbeat and enthusiastic even after my many questions as I try to get a handle on the learning curve.

Martin is very knowledgeable and helped me figure out what new strains might work best for me. I appreciate his advice - he was spot on!

Matt Capp was very helpful.

Placed an order at the beginning of the day and went to Trulieve twice and told it wasn’t ready. It’s a Tuesday. What happened if the deal expires the next day? Then I wouldn’t be the discount. This is frustrating

Miguel, as always, was a consummate professional, exemplifying broad knowledge and patient care. Highly recommended, pun intended.

Cannot say enough wonderful things about Joey and his team at the Jax Beach store. Deliveries are always on time (or early), the products are high quality, and most importantly every staff member is kind and knowledgeable. India, K, Brittany, Matt, and everyone else on Joey's team are friendly, knowledgeable, and high energy.

I visit this location frequently and have been stoked every time, start to finish. Matt Capp helped me out today and he crushed every aspect of the sale. He was super knowledgeable and friendly. Move this guy up the chain of command, he’s going places!!

Fantastic experience! I worked with Matt C and the dude knows what he’s doing. I had a ton of questions and he had answers for everything. Sometimes understanding everything can be tough but Matt broke it all down clearly and helped me pick out the best products for my needs. Trulieve and Matt C. are killing it. I’d drive any distance to visit this location and experience the atmosphere and stellar service.

Adam was awesome! Very professional and knowledgeable. Super happy I tried this place out, I will definitely be back!

Matt C. Was my bud tender and dude was exceptional. Computers had went down and it was bedlam, but the manager came in and spoke to us all and they handled it superbly 👍🏻

Matt C was super friendly and very informative. Looking forward to my next visit!

After my 3rd-ever dispensary visit to this Trulieve location, I will not go anywhere else again, besides here. My 2nd visit was to the Yulee Trulieve, and it was also wonderful. But Skyler at the Beaches location is who really secured my loyalty to this company. He was so helpful and friendly that I immediately felt taken care of and like my needs would be met with the products he was curating especially for me. And, after using the products he suggested, I finally achieved the relief I've been seeking (that I hadn't found by visiting other dispensaries), which was a great feeling. Learning about the medical marijuana field can feel overwhelming when you're getting started, but the Trulieve fam will replace that feeling with easy-to-understand education, personal consultation, and tailored recommendations. Every person I've ever interacted with in a Trulieve store seems like they're having the best day ever, and they pass that positivity and warmth on to their customers, creating a pressure-free, inviting atmosphere. Additionally, their products are simply better than you'll find elsewhere in Jacksonville. And the fact that they process returns and exchanges so easily and without issue, makes a HUGE difference during the shopping/buying process - you know you aren't SOL on a $60 product if it doesn't work for you. I cannot recommend Trulieve enough, and this location, even though it's across town for me, will be my home store from now on.

Best dispensary in town :)

I wrote a review a few months ago that needed updating. Trulieve has gotten a lot better since that review. Whatever computer problems they were having has apparently been fixed. Been very smooth and easy ordering from Trulieve since mid January. Trulieve products are hard to beat. Their staff is usually always polite and helpful.

For a year and a half I went to Truliev mainly this location, the staff are amazing everytime I go in there I have great service and whoever is helping me always is very patient as I always ask a ton of questions. My complaint is with online ordering system it is terrible to say the least, the last two times I have ordered online I never got notifications my order was ready and after waiting a day I checked the status and both times it had been restocked, too bad for me I know please get it together

Best Trulieve in Jax.

Everyone, especially Asa, was extremely knowledgeable, patient and helpful answering all my questions. I felt completely comfortable and am very pleased with the products I purchased.

Trulieve has been struggling recently but customer service is still on point. I feel bad for the employees who are blamed for the company’s problems. Bethany in particular was very patient and nicer than she should have been to an angry man who was yelling and threw money at her. The higher ups really need to get it together and make sure they are taking care of those taking the fall.

First time ever picking up from this location and it won’t be my last. By far the best staff out of the dozen or so trulieve stores I have been in. I’ll never go to the other Jacksonville location again. Amanda A was amazing. Happy knowledge and Proficient at her job. Everyone in the location what happy and smiling. Very welcoming and polite. Trulieve corporate should look at this store and make the others copy them.

Truelieve was my first experience at a medical marijuana dispensary. I was seen very quickly and helped by a young man named Adam. Adam answer all of my questions and made me feel very relaxed and comfortable and there was a very welcoming environment. I'm completely new to marijuana and had absolutely no idea about the different strains or anything else that would involve using medical marijuana. Adam walked me through from beginning to end and I received a lot of info that I feel will be very helpful for my success while using medical marijuana. He was also very quick and efficient with getting me in and out knowing my anxiety issues in public places while also giving me all of the information that I needed and also providing me with info I didn't even think to ask. I will definitely be returning because of the quality attention that I personally received at truelieve with Adam. My only complaint is the guy at the front could be a bit more welcoming. But he did offer me to wait outside and text me when it was my turn, which was helpful.