Trulieve - Clearwater Beach

I placed my order online (@ the Clearwater beach location that stocked what I wanted). I Drove 12 miles to pick up the medication, after receiving my “your order is ready” message. When I arrived they inform me that I can’t purchase the flower...until my allotment renews, tomorrow. Slightly irritated that I wasn’t informed prior to making the trip...I agree to return tomorrow & Faith (acting Mngr.), agreed to hold it for me. I return the next day...as I’m standing there I ask her about other strains they may have...& I add (2) stardog’s to my already existing online order of (2) pineapple upside down cake and (2) Blue dream, that are bagged and ready (held from yesterday). At this point the rep AGAIN tells me my flower renews tomorrow (meaning another trip) 🤯😡 at this point, my mind is blown away by the fact that no one hear takes responsibility for giving the wrong information. The Manager Faith even stated during our 2nd conversation (2nd trip) that it was I who told her tomorrow 😡🤯...I said yes, that’s right AFTER YOUR representative told ME that!! Good lord....🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️ You guys just amplified my stress level by 50%!! That’s NOT cool. It’s a direct result of “how your making the patient feel”. You can imagine how I’m feeling at this point. It’s NOT good, I’m literally sweating 😓 as I try again to communicate what has taken place...and how Ridiculous this whole scenario was! I ask to speak with whomever is over the managers...a gentleman comes over & I explain what occurred. He understands and promises me that (due to ALL the ball dropping and misinformation that occurred) he would see that my entire order 6 containers in total, would be transferred to the Clearwater location to make pick up easier moving forward. I wasn’t happy...but I was hopeful that it had been resolved. I go to pick up my order today at the Clearwater location (as promised) and believe it or not...the 2 pineapple upside down cake that were in the original online order (I have my email stating the breakdown, as proof it WAS ordered & my text saying my order had been fulfilled. I won’t go into how things were handled today...I’m over it all because it’s heavy. I won’t be going back because THEY LIE SO BAD!! I want my medication from a dispensary that is focused on truth. #NOTbait&switch...isn’tthatillegal🙅‍♀️🙇‍♀️🤷🏼‍♀️🤦🏼‍♀️

very quaint location great service

This location is amazing! There are 3 other Trulieves closer to me and I continue to go to this one because I believe it’s the best. The wait time is non-existent, which I don’t really want to admit because this is one of its hidden gems qualities. The employees are incredible. Zach is always friendly, knowledgeable of all products and has exceptional customer service skills. The manager or supervisor (not sure which one, I think his name is Brian, sorry if it’s not, He’s redhead though) but he handled my return without question. I had bought a pre-roll that wasn’t pulling any smoke and he exchanged it. My point is you don’t have to feel worried about being judged or uneducated, these people will take care of you.

Me and my boy Zachary share the same name so I’m unsure if I got preferential treatment or not but he was awesome. Knew his stuff and had great customer care. Location is convenient to work for me and the lack of crowds and lines is a HUGE bonus. I will be back again and again. (Disclaimer: I did not actually receive preferential treatment)

Best dispensary ever! We come to the beach location specifically because of the awesome staff. Everyone is so friendly and helpful, especially Zachary, who has been incredibly patient and helpful - and very knowledgable, able to assist me with my particular needs. I've never felt rushed, or made to feel uncomfortable or out of place. Zach is the best!

This is by far my favorite trulieve location the entire staff is super cool. Zach has an awesome sense of knowledge on all the products available at trulieve as well as giving info on upcoming sales.

good vibez...

Zach is really knowledgeable and you can tell he cares about his customers! Great store. Great products. This is my favorite location!

Great staff!

Super fast for pick-up orders. Knowledgeable staff.

Great location right off the beach. They had buy 3 items get 30% percent off for their Christmas sale that day. Brian was very knowledgeable and the entire staff was friendly.