Trulieve - Key West

Brutal service, they took my ID card and never returned it. They found it then never called to tell me they still had it. When I called I was promised it would be mailed the next day st the latest. I phone back 4 days later it's still in yheir safe and they can seem to afford a stamp the supervisor told me. Then it's "were too busy" apparently they're to busy yo fix their screw up. If you spend they'll serve you but once you left them your money you then become scum under their shoes. The management is brutal, their customer help line is a complete joke. And they are a bunch of lying scum. I will continue to post negative reviews until my ID card is returned. You are the absolute worst customer service in the industry. Multi million dollar company and can't afford stamps. Is that a pure lie or what. Plus the whole place stunk of bad garlic breath! STAY AWAY. GO TO SUNBURN, LESS MONEY MORE SERVICE.. JUST DOWN THE STREET.

They should just close. They never had good service The delivery service SUCKS. I’m just not ever going back. That’s my thought.

I Really love their Cultivar collection! when it its available, unfortunately the staff member who helped me the last time I was in was not very ....... I get it we all have bad days.. but I haven't been back since. she was rude, and condescending. but they do have VERY GOOD WEED!

Great people and relaxing atmosphere, very knowledgeable. I had Kyle assist me and was super helpful. Manager also stepped in to help replace a puffco that had failed and treated me really good, hooked me up.

I visited last week for the first time in a while and Jacki took some extra time explaining the new products to me and was very nice and super helpful regarding my questions. She explained the discounts on trupods that day to me which I was happy to take advantage of. Never a bad day visiting Trulieve Key West from the middle keys!

I just returned home from a great shopping experience with Nick in Key West. Nick was very helpful and knowledgeable about the products that are offered. I love Trulieve and ALWAYS have a pleasant experience when I shop there.

Visited my local Trulieve store in Key West today. Upon arrival I was checked in right away and called back to pick up my online order(s). I was greeted by Cody who reviewed my order(s) with me and answered a few questions regarding a few other products. He was very professional, friendly,and knowledgeable.

First time at Trulieve & I will never go anywhere else! As soon as you walk in your greeted & given a warm smile by the woman in the front (didn’t get her name sorry). Very quick, not a long wait & the staff is amazing! I was helped by Amy & she was super sweet! Very knowledgeable of the products & loves to help! I went to pick up a first time order & the whole process was easy even for my first time, Amy even helped me change & add some things that were better for me. I ended up walking out with a bunch of stuff at a great price. Highly recommended, thank you Alexander the GM for having such an amazing & sweet team at Trulieve on Duval St. Check them out!

I've been a regular customer at trulieve since I first got my med card, the people in the lobby are super kind and welcoming aswell good conversations for when you're wait and the service and cooperation from the budtenders is outstanding (S.O Davis ,Michael ,Jose Nitsi,Andy and Annie) you guys rock and if I missed anyone they rock too🤟🏼. there's also a wide selection of great products no matter what the problem is they got it. from there entensive knowledge on terpenes and specific cannabinoids, to the quality of the product ,whatever it be. I have anxiety and bipolar depression but I dont believe pharmaceutical medication for it never worked for me and only made things worse. for my anxiety I was recommended indica dominant strains, and for my bipolar depression I was encouraged to try pure hybrids. This knowledge has drastically changed and improved my life and am grateful for that.

Let me start by saying the staff at the Key West location is awesome but the rest of Trulieve is laking. So I been using Trulieve for my meds to treat cancer and severe PTSD for a few months. Everything was great and my treatment was going well and boom all of a sudden they ran out of the product I was using. This left me very concerned. Trulieve gave me a number to call to see if they could get it transferred to my location. Well that when my nightmare began. The reps on the phone are completely incompetent. They was supposed to put in a transfer order and come to find out a week later that they never put the order for transfer. My home location has been out for over a week. I requested twice that a supervisor call me and no one ever called me. I called one last time today and the person I spoke to couldn’t help me but she did politely but rudely hung up on me after I told her I would hold for a supervisor. At this point I has lost all faith that a Trulieve supervisor will call me back and I no longer trust that Trulieve can successfully get me the Medicinal products i need to treat my conditions.

I was approved for medical marijuana due to my autoimmune disease, therefore I was very uncomfortable during my most recent visit because a staff person was not wearing her facial covering correctly and they allowed a person to sit in the waiting room with no mask. So I ordered delivery for the next time and the delivery person came to my door with no mask! Products are great and staff is helpful, friendly and knowledgeable but i do not feel safe being exposed to people who aren’t protecting me by wearing a facial covering.

I had an issue with a product, but Andrew was able to switch out my items and give me an overall good experience. Always great service very clean. Thanks Andrew!

First time at Trulieve in Key West located at 400 Duval Street. Today was their grand opening so they were offering 25% off! What a wonderful experience - highly recommend this dispensary! Shout out to DEAN for helping me out today! The space is beautiful and clean and modern. All the staff is super friendly and welcoming. I am a newbie and had a lot of questions which Dean was very happy to answer all of them. Dean was knowledgeable, reassuring and gave me some great guidance towards products that will work for me. I appreciate the high level of customer service I received, the patience that both Anthony and Dean had when I asked questions and asked them to repeat things as well. I am grateful for their idea to keep a journal so I can continue to experiment and try out which products work best for me. I forgot it was cash only, but they happily held my order and quickly processed me once I returned. There is an app you can use too which takes a few days to set up so you can pay without cash (I'll set this up for next time). Overall great happy experience, knowledgeable & professional staff, unique products, plenty of materials to help educate yourself, a clean and modern and beautiful space, great central location in Old Town Key West, and I am looking forward to my next visit. Thank you Trulieve team & especially Dean!

Feels weird to have to sit in a waiting room and then go into a back room. Like we are doing something wrong.

worst place ever won't replace my pen I bought there that broke worst costomer service like Joshua has got to be the worst at his job he's so cold and rude what a jerk hope the business fails and has to shut down bad business lots of incompetence there dont waste your money ill never shop here or any of their other locations again

It's always enjoyable to visit this dispensary. All of the staff helps me make the decisions I need to choose the product that's best for me and my condition. When I go in and ask for something specific, the staff will search the entire store to find what I need, and when I leave, I feel like I left a friend's house instead of a business. Between the quality of the product and the staff's professionalism and friendliness, I truly enjoy going to get the medicine I need to help manage my condition. Trulieve and their product has been a Godsend for my illness, as I've noticed I feel a little better every day. I give Trulieve, their products, and their staff the credit for that improvement totally. Thanks Trulieve!

Key West’s Truelieve I receive my products via delivery. The Folks from Key West are really great!! Right from the moment they arrived! Friendly, Positive and, Helpful! I had questions about the TruClear I’d ordered. They both gave me good tips on how to make it easier to use and dose. This is the third time I met Darren And first time for Vic. I feel like I am getting to visit old friends! Really enjoying the wonderful experience and, looking forward to future tips and ideas on how to’s for truelieve products! If I could give them 10 stars ⭐️ I would! Also the company is so great with customer service! Above and beyond! Happy here in the Key’s 🌞☺️❣️

This was my first dispensary experience and it was amazing. The building is clean and is staff is friendly and professional. It’s easy to find right down on the heart of Duval. Sometimes it’s hard to snag minis but there is always a wide selection of products. It’s a guarantee that you will something that appeals to you! I have been to this location several times since my first visit in the summer and the staff are always helpful. Shakira, Davis, and Zach have always gone above and beyond on each of my visits. It’s nice to shop and feel at home - this place doesn’t have the rigid atmosphere of other locations. Can’t wait for minis Monday!

Even in light of the COVID-19 shutdown, service at Trulieve was great. Thorough and respective of personal space. And reasonable prices. I was helped by Amy and Jinny.

Staff very nice and very knowledgeable about the product

I visited about a week or so ago and was served by "Davis". He was extremely knowledgeable on the store's products and took the time to kindly explain to me the differences. The rest of the staff was equally caring and attentive. Trulieve is easily the best dispenserary in Key West, I just hope they end up getting more products to choose from because they tend to run out somewhat quickly.

Staff has entered my incorrect information twice, resulting in embarrassment without an apology or solution. This location has wasted my time and exhibited unprofessional behavior, as the cashier wouldn’t explain to me what the issue was until a manager assisted her.

I was in yesterday to grab some flower & rosin, and Nick was my rep. He was really helpful & his product knowledge was second to none. It's not the first time I ended up at Nicks station, and he has ALWAYS been very helpful. Trulieve is lucky to have him there.

Everyone at Trulieve is incredibly helpful and professional. Amy is amazing!