If I were able to leave a zero star review for Twin Peaks I would.
I visited the Twin Peaks Longmont Dispensary on February 2, 2019 a Saturday which just so happened to be their Grand Opening. When I was checked in there were several people ahead of me, I provided my ID and took a seat in the waiting room. About 10 minutes into waiting a friend of the Twin Peak’s employee checking id’s came in and the Twin Peak’s employee let their friend skip the line – which was annoying but this alone does not merit a zero star rating.
When my name was finally called about 20 minutes after I walked in, I was ushered into the retail area and was assigned a mid-twenties female budtender. My budtender was completely put-out by such simple questions as “what are your specials?” and “do you have the item listed as a special in stock so I can purchase it?”. Specifically, when asking about specials my budtender proceeded to unenthusiastically and in monotone read off of a laminated menu—I can certainly read for myself.
I identified an item that I wanted to purchase and I said “Do you have the disposable vape that is on special?” the response I received was “I don’t know” which I had to follow up with “Well could you go check?” which she begrudgingly did. I selected three items and my budtender rang up my purchases.
The countertop was cluttered with displays, business cards, stacks of stickers and other items. When I held out my hand to receive change my sleeve grazed a display, which then partially fell over and subsequently knocked over a cup of coffee that was behind the counter. I immediately grabbed the display and apologized – a total of about 2 tablespoons of coffee spilled —the budtender immediately yelled “ Fu*king Really?!” indicating that coffee had spilled on her clothing, she dropped my change on the floor behind the counter and stomped away. The male budtender next to her, who had watched the entire strained transaction and coffee spill over reaction said “What is she a witch that would melt?” harking back to the Wicked Witch of the West in the Wizard of Oz. The male budtender was clearly embarrassed by his co-worker’s behavior. He picked my change off of the floor and handed it to me.
This coffee incident was such a spectacle all of the other customers and most of the budtenders stopped to watch. Yet, only the male budtender that finished my transaction had any reaction to this behavior—which makes me believe this behavior is typical for Twin Peaks.
If your employees don’t want to provide any customer service, then they should not be working a customer service capacity. Never yell at a customer. Management should have immediately responded to this budtender’s behavior, but did not. Further if you are concerned about drinks spilling on your clothing, maybe have a company policy of no drinks behind the counter. It was an awful retail experience and I would never recommend that anyone goes to Twin Peaks. Heed this warning!