Verilife - Arlington Heights (Med & Rec)

Management needs to be fired.

Used to be my go to. Have been overcharged twice and been sold bad product once. Never heard back from them. When I followed up, they were passive aggressive and acted like I was a burden. Eventually they offered me a $15 credit for the last overcharge, but nothing else has been rectified. Rude managers and district leaders, but associates are usually really nice.

Ordered a G of BUDS and received nothing but shake

My dislike is they don’t keep supplies updated. Example 14:1 tablets and you don’t have a lot of gummy‘s

I gotta be honest...this place has gone completely downhill, which sucks because they have one of the nicest staffs in the industry. However, now they have raised the price by $5 on everything on the menu for medical side, $70 dollar cartridges and 80$ concentrates...goodbye . Deerfield here I come. Not to mention since allowing recreational people in covid safety has gone completely out the window. Multiple times I've seen 20-30 people waiting on rec side at a time basically on top of each other while the medical side is no better. They also recently changed the rewards program to benefit literally nobody. Instead of earning mileage for traveling here and being loyal, you now earn nothing. You earn a measly $5 for every $200 spent, that's terrible taking it new age gives you 20$ for 400 spent...2/1 on the program. Their menu is complete garbage as well now. Honestly if it wasn't for basically quinn, tati, Dina and the one other dude who always works the door I wouldn't even come back to cash out my bonus points. Disappointing. Changing to Deerfield tomorrow

Poor service

combining the medical with the rec adult was a bad idea especially with covid Last time I was here to pick up I felt that there wasn't enough room to feel safe. I will look for another disp. if this continues. People I feel like the ascend brand of flower is sub par the two eighths of gg4 i bought were to dry right from opening the jar. Will say best flower I have received have come from verano and cresco some of these other brands just aren't on the same level. That also includes matter which is the primiary grower for verilife. Check the thc level on the matter gg4 compare it to the aizr brand big difference. Pays to check out these different growers you may find a grower you want to give your hard earned money on.

My therapist suggested I choose this place as my home dispensary when doing the paperwork for my card, as he also has several other clients who come here, one all the way from Joliet, he said, because they're that freaking awesome. That said, the first time I came in, not knowing what to expect and hoping for this same awesomeness, it worried me to walk in and find that the place seemed to be packed with patients in the waiting area. But, see, here's why that worry was unnecessary -- as they verified my IDs and got me checked in up front, I got to plop my bum into a chair that was surprisingly not a wreck to my back, and while paging through their product menus at a cute little table, got a couple minutes to chat with a more regular patient, who, as if we were old buddies, gave me the quick version of how the entire process operates, from check-in to check-out. In under 5 minutes, Mike was at my side to officially welcome me, and then introduce me to John, who took me back into a private room where he first, fully educated me on their policies, refreshed my memory on some of the little technicalities in the law, and then asked me about my conditions, taking notes, in order to recommend and help me figure out which strains or combinations of products may best treat my conditions. I was just blown away by all the time and individual attention I was given, but it didn't end there -- they further hooked me up with first timer discounts and a rewards card! All of the products he recommended worked for me, some better than others, and some were less expensive, so I made note of those for the return visit. The next time I came in, I got here right at opening time, already knew what I wanted and had a list with me, so the young man working with me asked if he may just take my list and pull everything for me, and, well, sure! He was done in about 2 minutes, and I was back in my car on my way home in under 5. Everything about these people and this place is as accommodating as can be, and while I admit I don't have a basis for comparison where prices are concerned, I do feel like I'm getting my money's worth in the products I'm purchasing.

I've been a regular patient for years. Woke with migraine so I reach for the trusty 5 pack cherry gorilla prerolls, break the seal, and find I'm shorted by 2..this sucks

I can walk to this place in 5 minutes from where I grew up in the 80's dreaming of legalized weed. I don't care if they have three headed, gorgons tending bud (which they most certainly do NOT) I'm still going there. Is their selection the best? not always. Is it crowded sometimes? Yes. They move the lines along wonderfully tho. Is it expensive? yes. Guess what? Don't care. They are nice, professional, and extremely knowledgeable and helpful. And again....It's legal weed people. I'm not sitting in my car waiting for my Brick phone to ring so I can buy brown ditch weed that smells like urine from a guy in a Low Rider. So........

Which dum a$$ MENTAL MIDGET is responsible hiring a Child, to design that JUMBLED USELESS new website.

Attitude check the blonde lady that checked me out. I do not appreciate her lecturing me about not wearing a mask when I do not have one and when half her co workers are not wearing one. She is rude and needs to check herself, maybe offer your patients as mask, like every other dispensary. Also you try to take precautions for this virus, yet you still have the employees take my medical card with them, touch it (without gloves), then hand it back to me. Also, put plastic barriers up as opposed to having us stand half way out the door and having the bud tenders nearly yell your order to you. bad experience all around.

Great customer service as Always! Been coming there for years! John the rest of the Crew are Absolutely Awesome! I always feel welcomed & today was a great great selection! Luv Verano products pls Always b sure to keep that line!! Whenever I see it, I always stock up on them & I always will! I got a dozen cartridges & 10 of them were Verano -luv luv luv ~ TY I’ve been a customer since u started in the Schaumburg IL location & I have referred many happy people to you! Mike & Anthony helped to guide me into the new world of vapes / waxes / edibles etc... I come from Union IL, so it’s no small trip, but it’s always totally worth it!! Will keep coming as long as u keep the amazing rock star employees there that u so! They always help this gal w/ any?? Concerns etc Lol ~ BUT, despite the distance.... it’s Always worth it! It’s kinda cool, since I have referred several friends to you, sometimes we r able to make it a Lil’ roadtrip day & come together since it’s about an hour each way... For 2” in a car every few weeks, u may as well have some good company! 100% ~ Lol Thanks again all ~ U Guys Rock!! 😀👍😀👌😀

I've been visiting here since January. Reason I switched was Rec became legal on 1/1/20. I switched to a medical only location. Last year I was able to buy 1 oz. @ $250. Now I have to but 8 single 1/8 oz @ $60 each totaling $480 minimum. An increase in price of approximately 50%. That is totally unacceptable. Fixed incomes increased 0%. Now people will be forced out of the market altogether. Sad to say I'll be the 1st to go. It is a shame that every time government gets involved mismanagement is inevitable. Greed has overtaken this industry. Current developments are very disappointing.

Quality gets two of five stars because their website is the most dysfunctional in the state. There is no excuse why it takes 9 clicks to reroute yourself in a loop to see a product menu. If that didn't suck enough, once you're finally on the menu you're looking for in your state you need to scroll down to find medical or recreational, there aren't any product pictures. Until this is fixed I won't be wasting my time or giving them my money.

I always feel well served by the animated staff. They’re always willing to assist with my journey through the medical grade weed to help me survive and hang on through my spinal stenosis and I was just diagnosed with stage 4 lung cancer which is metastasizing throughout my bones and liver. I was already on disability when Trump cut my monthly income by 35%. My wife has notified me we won’t be able to afford the only thing that helps me with breakthrough pain and nausea. Since it isn’t covered by insurance, wouldn’t it make sense if you are marketing yourselves as a medical dispensary, you would keep your prices in line with what we patients can scrape together for a little comfort during one of the worst times of your life. Please help with prices!!! J. Wilson Woodstock, IL

Everyone is knowledgeable, and the “newbies” always have an expert right there as they work and learn. Everyone is also friendly and not pushy at all (well, everyone but one isn’t pushy, but I don’t remember her name). Other reviewers have complained about the low inventory, and I agree. I thank God every day that this location is medical only, so the folks who own it really need to be more vigilant about keeping enough on hand. There’s actually a way to forecast demand based on past sales volumes, and it's pretty basic to running this type of business. I’d be surprised to learn that they don’t know how, so there could be something else causing the shortages. I’ll be sure to ask next time. In the meantime, I’m taking the opportunity to try new products that ARE available.

I am very much satisfied with this Dispensary. All the people are friendly, knowledgeable, helpful and very professional. I place my order online, confirm it, and send it. You send me a text message telling me my order is ready for pick-up. I pick it up, pay and gone in less than five minutes. Unless I have questions. Can't make it any easier . However I am very satisfied with your service and products and want you to know I'll be a returning customer. The bottom line is my health is improving. I am eating better and walking better. Still have issues, but coping longer too. And motivated to do more. Please know I am one of your advocates and will definitely recommend you! Thank-you so much. Be Blessed, prosperous and healthy... Your satisfied customer Gloria Cook

There is a lot of anxiety I have around social situations, especially stores, but the entire staff of Verilife at the Arlington Heights location is kind, welcoming, and caring. Every experience I’ve had with this store has been extremely positive. I believe every associate at this location has a big heart, that is beating to help others in need. Every time I leave, I leave with a better understanding of marijuana and how the product I purchased would benefit me. Today, Sunday, June 28th, every worker there was so kind and welcoming. There were two women in particular working the dispensary counter who helped me figure out the best dosage for me and the best ways to incorporate it into my daily routine. This location is amazing, and today in particular I was so happy with my experience. Thank you Verilife Arlington Heights for making me feel so welcome and like a part of your dispensary’s family! 🤗

Don’t like that they are going recreational. They need separate times or days that it’s medical only. Why should medical stand in line?

Our 1hour drive was well worth it! Highest thc, awesome atmosphere with really nice people and nobody standing outside hassling people. Closest experience to Colorado I've found yet. This should be the current model of how it's supposed to work. Thank you Verilife Arlington Heights! For any towns concerned over the perception, please check this place out. You should be so lucky to have an establishment this nice! I really can't say enough just how much nicer this place is than most of the rest. Cheers!

There are two associates that work there that I find to be unkind, and have a serious lack of compassion compared to their other associates. I don’t know either of their names, but I can describe them: one is a very tall gentleman, youngish (late 20s?); The other is a young girl, (early 20s maybe) with blue hair. She took care of me yesterday 7/10. I have a very hard time speaking due to problems with my throat, and I also am hard of hearing. She not only seemed annoyed that she had to repeat herself, but annoyed that she had to speak up, And that I kept having to turn my head to listen. Having spent $570 I would certainly hope to have a wonderful experience. And I didn’t! Every other single associate I’ve met there has been fabulous! I just love them all so much. If I could avoid these other two associates by any means, I surely well in the future.

They run low on products that I’ve been introduced to there

Ok, what gives? Is this location shutting down and no one is telling us?!!? The staff is amazing. Extremely knowledgeable and excellent at making suggestions that work! BUT, the dwindling supply has now become near non-existent the past 3 weeks. When comparing menus with other nearby dispensaries, Verilife had 3 cartridge varieties available compared to 72 cartridge varieties available. WHAT GIVES VERILIFE CORPORATE OFFICE??