“I'm VERY disappointed. I made a special trip to take advantage of my LOYALTY POINTS and grab my FREE 1/8th that I was told I earned next time I visited. Well next visit their computer systems were down so they wrote down what I spent. I was told I could get it my next visit. Well... I'm all excited with not a whole lot of money yet I know when I go pick up some wax I'll have my 1/8th. Well ladies and gentlemen I went in so excited the guy rang me up I asked about my 1/8th. He said you only have 22 points. I said that's impossible I've spent 100 every week. He said when their computer went down they lost everyone's information. He didn't even offer me a preroll.... I'm very sad but if I have to pay a buck or two more I will I will save that in gas. I will go to where my LOYALTY is appreciated.... I saw the guy before me just walk out... sounds like there's some issues. Buyer BEWARE!!!”
Comment from WAM (Wickenburg Alternative Medicine)
Our system unfortunately crashed about a month or so ago, we had an unreliable source that told us we had a back up, and we did not, so everyone had to start from scratch. We apologize sincerely about the point system, there is no way for us to add your points manually or it would be a simple task to fix. Again apologies for all of this, we didn't expect this to happen.