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Sanctuary – retail recreational pot – Customer Review of a Customer’s Experience. I have made several purchases from Sanctuary in Gardner, MA since they opened. From the point of view of this customer, I have some specific feedback to offer the management. I feel annoyed an alienated whenever I try to make an informed and analytical buying decision at Sanctuary, and it is entirely unnecessary for me or anyone else to feel that way about what should be a feel-good purchase. The day’s paper menu contains no information whatsoever that is obviously needed by an analytical customer. I expect easy access to any/all of the analytical info, and being forced to ask and grovel for it is inefficient and alienating. Each time I feel like I am being herded by their “bud-tenders,” and I really don’t like it. As a buyer, I am entitled to whatever analytical information that is available about each and every item on the ever-changing menu, and I shouldn’t even have to ask. Sanctuary has no logically defensible reason why all the precise and relevant product info available (eg. THC and/or CBD content breakdown) isn’t printed on some version of the menu so a customer can, on their own, make their own decisions. Sure, the bud-tenders will try to impress me with their amazing product knowledge – but I really don’t appreciate hearing their b.s. word-piles. JUST PRINT THE RELEVANT DETAILS ONTO THE PAPER MENU, and then we don’t need to audibly hear what we don’t need or want to hear. Don’t try to impress me by verbally telling me about the mundane details that MUST be accessible to the customer in writing before we can make an informed decision. I am told that it is too much trouble for Sanctuary to put the precise details onto the menu because it is always changing. Unbelievable!! Don’t you have computer printers, a copy machine and fat profit margins? You’ve got employees standing on top on one another as it is. If the menu needs to be updated during the day – so what? Deal with it! Why don’t you try respecting the analytical customer who knows how to read by putting all essential analytical details right on some version of the day’s paper menu. Being forced to ask to verbally hear what ought to be in writing anyway is entirely ineffective, inefficient, insulting and alienating. I hope you can proactively receive this sincere customer feedback.