J........z

Let me start by saying I've been purchasing from Debbies Sun City location for many years now and have never had an issue like the one I'm about to describe. I love Debs for the quality products and level of customer service I typically receive. I decided to branch out and try the 27th Ave location today for the first time. Submitted order online via Debbies website at 9:38 AM and received text notice it was ready for pickup at 10:29 AM. They had Pineapple Express which I haven't seen in a while so I drove out of my way to visit during my lunch. Wait time wasn't bad upon arrival. I drove straight home and opened the sealed containers to find one of the three EMPTY. I immediately called 623-233-5133 to report the issue. The employee asked to place me on hold to review with his team lead. After a few minutes he came back and told me to bring in the empty container and my receipt to have it addressed. I used my lunch break to come to you guys and can't make it back today. I was told my "file would be updated to reflect this". Out of principal I won't be returning. How can I trust a facility who sells empty containers to medical patients? This must be the future I was afraid of. Come on Debbies, for these prices you need to handle your quality control. At the end of the day I would have kept paying your prices for quality products. You lost a loyal patient over this.