The Mint Cannabis - Melbourne
6/12/2021
Holy s**t. The worst customer service experience ever. I went in as a visitor with a first time medical patient. I asked one question that was intended to help the patient with an informed purchase and the budtender decided rudely answer my question with a “no” that oozed with condescension. I was so taken aback by the lack of manners that I informed the patient to not ever spend money at a this dispensary.
The guy tried to justify his rudeness, by informing me of the rules of being a visitor. Given that I am in the industry and have been on the other end of this encounter, there is a much better way to talk to a visitor. I’ll leave an example.
Me: Just curious if you have any liquid live resins or is everything on the menu distillate?
Employee: Sorry, we only have distillate. If you don’t mind, I really have to speak only with the patient.
Me: Got it.Thanks.
Your manners lost you a customer and a sale. The patient will never spend his money here.