Arizona Organix
5/2/2025
Went there for the first time at the location on Glendale. Receptionist was nice, had a dedicated Express area and a cool budtender. Got my stuff, paid with a card, and went home. I opened up the first box, which was a distillate and terpene blend AIO when I was expecting rosin from the picture on Leafly--which was only about a quarter-full. I went immediately back to the store, and had to wait about 20 minutes for the first manager to come see me. I told her what happened, that I was expecting something else and hey this is defective in any case. I did not want the same AIO because I hate their distillate and terpenes. I was offered another Stiizy diamond cart, and then she went to the back. Ten minutes later, a second manager came out and told me that Stiizy wouldn't refund them if they gave me another product (that's my problem?) They also denied any responsibility because Leafly posted something wrong (like they don’t have the obligation to police their ads.). I felt like she tried to act like I was the cause of the missing product--she was like you bought this an hour ago? Not taking into account that I had been in their waiting area for most of that time. Then she said because of "everything" she would only replace with the exact same distillate/terpene AIO. I told her again I didn't want it, and she threw the bag and box back and AIO at me. At that point I was pissed and used a *gasp!* expletive (I didn't call her a B or C or anything like that.) She said I was eighty-sixed. I asked the receptionist for contact information for someone to speak with and she handed me a slip of paper with the HR email address. I asked her to trash the bag and all of it and threw the AIO at her unintentionally. I am truly sorry for that as she had been great.