T........k

Trulieve's Lady Lake location is undersized and understaffed based on the volume of customers that I have witnessed on two separate visits. My first visit with my new MMJ card I expected to be long and it was but the second visit, I ordered online and expected that to be much quicker. Not only is it not quicker to shop online but it's frustrating because most of the products shown online are not available at Lady Lake. I did order two products for pick up that were available. When I arrived at Lady Lake a couple hours later, I surrendered my MMJ card at the window and waited a full hour in an overcrowded waiting area for my turn to be called. There were a handful of "pick up orders" ahead of me and several new customers (they were waiting outside too). The flow of new people never stopped. By the time that I left, people coming into the store were being told that they would have to wait a minimum of one and a half hours to pick up orders. On a positive note, I do love the Trulieve products that I've been fortunate enough to try and on both visits the employees waiting on me were super friendly and apologetic for my wait. They put up with a lot of complaints and deserve recognition for that.