W........n

Made purchase on 5/2/18, didn't my local 10% discount. I call 2 hours after my purchase, speak with a manager, he verified that the local discount was not applied and should have been. He told me to come in now, i asked if i could come in another day(as i live half an hour way). He offers the equivalent in Canopi cash, I accept, and await for his callback. A few days go by, I follow up after the weekend, left message. Next day I call and finally speak with the same manager, he apologizes for not calling back, working at other stores. I'm told "I spoke with the store manager, There was nothing we can do". ...Baffled, I try to explain he told me he could give me Canopi cash in exchange, otherwise, I would have made the excruciating 1 hour round trip if I needed to. "If its been over a week(which it hasn't, it is exactly 6 days)there's nothing we can do. Our policies have changed recently, i cant give you any Canopy Cash". I tell story of co-worker having same issue with no discount, showing receipt, and being given Canopi cash just a few days prior. "Well, they shouldn't have done that. There's nothing we can do." ...I've spent $500+ at the 3 Canopi locations combined. They verified they made a mistake, and refuse to do anything whatsoever to make it right. Canopi. you owe me $11.23, IT SHOULD NOT BE THIS DIFFICULT.