d........n

Very disappointed! I went to Torches in late June looking for some quality rosin products – gummies and vapes. I was consulting with a sales rep at one of the terminals who was courteous and all but didn’t have a lot of experience as we were scrolling through their products. A fairly senior manager walks by and the sales rep flags him down to get his opinion on a couple of things and to see if he had any ideas to add to the discussion. The guy was clearly very experienced and knowledgeable and he pitched me a product that I was not familiar with – Raw Skins rosin AIOs… I tell him that I generally don’t buy AIOs, I have a good battery that I like and I find a) the quality of AIOs varies unpredictably and b) I never feel like I’m getting the full amount that I’m paying for in AIOs. He says he gets it, but that he knows the founder (s) of Raw Skins personally and swears that this company has such a focus on quality and integrity that he wouldn’t worry about my concerns. He was quite passionate and convincing. So I buy the AIO, as part of a $225 purchase. The turpenes and effects were lovely but about a week later, the AIO/pen stops working – the button stuck in the down position with still plenty of oil left. Recharging it had no impact. But I don’t live in Manhattan, I live in Westchester and I couldn’t make it back there until today. Did they do the right thing? Noooooo, instead they pointed to the fine print on the receipt saying I had only 7 days to return the defective product….no return, no exchange, no store credit – nothing. No quality, no integrity to be found at Torches! Buyer beware.