Apex Cannabis - Downtown Spokane

I was a loyal Apex customer for approximately eight years, but my recent experience has completely changed my opinion of this organization. On May 29, I used an Apex ATM that failed to dispense cash. Although no money was received, my bank account was immediately debited. I reported the issue to staff right away and spent nearly 45 minutes in the lobby on the phone with my bank. During that time, no one appeared to take ownership of the situation, and the ATM remained available for other customers to use without being marked out of service. The following day, I spoke with a male manager who acknowledged that there had been an outage with the ATM provider. He explained that my transaction, along with those of numerous other customers, had been impacted and that several people had been charged despite not receiving their funds. He assured me that if I encountered any issues obtaining a refund, Apex would assist by providing video footage or working directly with my bank and the ATM provider. Unfortunately, when I called back to request that assistance, I spoke with a female manager whom I believe was named Alesia. Her response was dismissive and unprofessional. Rather than helping resolve the issue, she questioned my credibility because I could not recall the name of the manager I had spoken with nearly two weeks earlier. Given that this incident reportedly affected multiple customers, I found her reaction both surprising and disappointing. Mistakes happen, and technology fails. What matters is how an organization responds when customers need help. In this case, I experienced a lack of accountability, poor communication, and unprofessional customer service. Based on my experience, I cannot confidently recommend Apex. Customers deserve to feel that their concerns—and their money—are being taken seriously when problems occur.

love this place, but the menu is never upto date. better off to just look at what's in the case, they never have the strains I see on the menu.

I've shopped here several times now and each time I loved it! Knowledgeable, super friendly and engaged staff, very comfortable atmosphere, and awesome selection!

I love this place, however I just learned that they no longer give a discount for ordering online. And, when I called today to find out about a certain product, the person was less than helpful, in fact, his response to my question was "I don't know, I'm at the security desk, you would need to come in or look at the website" Well, first off, I called because I don't want to run all over town looking for the product since the website does NOT have the information needed for me to make a decision. I don't know who the guy was, this is not how I've been treated in the past, and I am in the store at least 1x a week. I will make a call to the owner....