I was a loyal Apex customer for approximately eight years, but my recent experience has completely changed my opinion of this organization. On May 29, I used an Apex ATM that failed to dispense cash. Although no money was received, my bank account was immediately debited. I reported the issue to staff right away and spent nearly 45 minutes in the lobby on the phone with my bank. During that time, no one appeared to take ownership of the situation, and the ATM remained available for other customers to use without being marked out of service. The following day, I spoke with a male manager who acknowledged that there had been an outage with the ATM provider. He explained that my transaction, along with those of numerous other customers, had been impacted and that several people had been charged despite not receiving their funds. He assured me that if I encountered any issues obtaining a refund, Apex would assist by providing video footage or working directly with my bank and the ATM provider. Unfortunately, when I called back to request that assistance, I spoke with a female manager whom I believe was named Alesia. Her response was dismissive and unprofessional. Rather than helping resolve the issue, she questioned my credibility because I could not recall the name of the manager I had spoken with nearly two weeks earlier. Given that this incident reportedly affected multiple customers, I found her reaction both surprising and disappointing. Mistakes happen, and technology fails. What matters is how an organization responds when customers need help. In this case, I experienced a lack of accountability, poor communication, and unprofessional customer service. Based on my experience, I cannot confidently recommend Apex. Customers deserve to feel that their concerns—and their money—are being taken seriously when problems occur.
Ratings and reviews of Apex Cannabis - Downtown Spokane
love this place, but the menu is never upto date. better off to just look at what's in the case, they never have the strains I see on the menu.
I've shopped here several times now and each time I loved it! Knowledgeable, super friendly and engaged staff, very comfortable atmosphere, and awesome selection!
I love this place, however I just learned that they no longer give a discount for ordering online. And, when I called today to find out about a certain product, the person was less than helpful, in fact, his response to my question was "I don't know, I'm at the security desk, you would need to come in or look at the website" Well, first off, I called because I don't want to run all over town looking for the product since the website does NOT have the information needed for me to make a decision. I don't know who the guy was, this is not how I've been treated in the past, and I am in the store at least 1x a week. I will make a call to the owner....
The bag they gave us our product in blew out the bottom and everything in it shattered on the ground. They wouldn’t do anything about it. Terrible customer service. I’ll never go back.
MY EXPERIENCE They lie to you about their return policies. I was new in town and trusted Apex to be reputable. the woman who sold me a cartridge was friendly enough and explained for whatever reason if I was unsatisfied to bring it back for a refund. well two days later I come back as it is not working with my battery and the extremely rude and unprofessional man who helped us told us he could not return it. we told him we were never told there were stipulations and he stubbornly stood his ground, and further added insult to injury by making us feel like we were lying to him by testing the cart outside the front door with their own battery (one, of course it'll work with your battery, and two, illegal much? subjecting your customers to this activity should be punishable by fine). after even barely getting anything out of the cart they wouldn't take it back, even after I offered to use my own battery to test it out. one of the worst customer service experiences I've ever had. you all are liars and cheats. DO NOT GO HERE. THEY ALSO DELETE YOUR REVIEWS I HAD TO REWRITE THIS ONE BC MY OTHER ONE WAS REMOVED.
Stopped in to pick up an online order not knowing that all orders must be picked up the same day the order is placed or it goes back into stock. So pick up your online orders in a timely manner. This was not a problem as Chelsey worked with me to insure i got the product I needed and she spent time with me to teach me about dabbing. I tell you, this is the place to go for all your Medical or Recreational needs and if they are open, remember Cannagear for all of you paraphernalia needs. Thanks Chelsey for the care you showed me today! You're special.
Not my jam!!! Plus my review keeps getting taken down!
Always great prices on OZ’s
Decent
They have store policies that dont follow state law and the greeters are disrespectful about telling potential customers about there "STORE POLICIE" NOT state law this was a very informing yet useless trip
Just by talking to Richie, I think this will be my new “go-to” location. I called and got professional and courteous service. I wish more places had Richies.
I was kicked out of the 21+ side for having a vertical ID (I am 22 by the way) which was all good and fine I understand not all places take them. Then I went to the 18+ side just to take a look maybe spend some money and the guy kicked me out of there too! Last time I checked 18 year olds don’t have horizontal IDs lol. So why would I, a 22 year old, born in 1996 as stated clearly on my WA state ID be kicked out of the 18+ side rudely and for no reason. They are overpriced anyway, I recommend Royals Cannabis instead they don’t kick you out for no reason.
Beautiful organization knowledgeable staff good prices huge selection! and the head shops next door it doesn’t get more convenient
Absolutely beautiful location with an adjacent glass shop! Wonderful selection and staff.
Wow! By far the nicest recreational marijuana store in Spokane and probably the state! Great selection of flowers concentrates and edibles and having a separate store in the plaza to sell pipes and accessories is brilliant! I’ll definitely be making this my regular spot from now on.
Ouch! As a first time customer, and a marijuana rookie, I bought a glass pipe I wanted. I saw a better, more expensive one in another part of the store and decided to try to return the first one to be credited to the other IN THE SAME STORE. “Sorry, no returns.” WHAT!!! Lost a sale and a customer!
The security makes you feel uncomfortable and they literally rip you off, misleading about the product, false advertisement, prices are insane
I usually shop around North Spokane, but a friend suggested Apex, I'm so glad I tried it. They have an edible called BON-BOM a solid chocolate drop, OMG so good. They also had a good selection of flower, I tried one called "Valley Girl" so good. They also had a good selection of cartridges, I tried one called "Green Crack" so good. I'll be going back to Apex for sure.
Walked in with 5 items from their online menu I wanted and they only had 1 Item available. This BS is an epidemic plagued by the industry. I honestly can't understand for the life of me how it's so difficult to update a menu. I spend an Hr every Wednesday at my computer selecting what I want so when I arrive I don't waste my time, the time of the staff and the crackhead customers behind me that want to spend 20 min trying to figure out what they want. Went to make a purchase and they don't even do wax Wednesdays, something that's quickly becoming an industry standerd. I left without a sale. Good people. Great products but I will not be returning.
SOOOO HUGE! imagine walking in a door to find 2 more doors that one opens all the weed and one opens all the glass , i was in heaven
honestly, this is cannabis on a whole other level!!! Whether you're a seasoned connoisseur, or just dipping your toes in, like this is the place to shop. Store is more like a boutique than a pot shop and all the cashiers were super nice. I feel like they actually want to be a part of the experience not just send me home with whatever weed.
Budtender, Hailee, provided great service, and helped me select from a variety of options, thanks!
If you love weed, and love the cannabis culture, this is the store for you! This company truly cares about the product and it’s customer base, and it’s completely apparent from the moment you walk through the doors.