During my second-ever visit last week, I thought I'd lost a keepsake -- my dead dog's ashes in a spent .38 casing -- when I pulled cash out my pocket. Went back and the manager spent 10 minutes reviewing tape before saying it wasn't lost there (later found it beneath the car seat). I thought that was extraordinarily considerate of the guy, and he made a customer for life. Nothing to dislike about the products, place or people.
Can't say the same about Beyond/Hello, sorry I ever stepped foot in such a sterile place, with all the charm of a WalMart and employees only slightly more engaging. Ascend is superior in every respect.