669 Reviews of Beyond Hello - Scranton (Moosic St.)
4.9
Quality
4.9
Service
4.9
Atmosphere
August 13, 2022
I started going here because I liked the idea of the points system. I keep going here because the people are friendly and knowledgeable.
I had chronic insomnia for two years and when my doctors suggested the medical card I was ready to try anything. After maybe a month and a half of trying to see what worked, I was just about to give up. I decided to give it one more try and the young gentleman there helped me find what he thought would work. It worked and I'm sleeping much better now. I'm not getting as much as I should just yet, but I'm sleeping and waking up feeling rested. I also had a doctors appointment and had my lowest blood pressure reading in about 3 years.
Your employees are amazing and whatever you're paying them...double it!! 🥰 They're worth it!!
Thank you for helping me get some rest and relaxation.
November 27, 2021
I’m a loyal customer. The service is always great and helpful if you need the help but also remember me and are just great.
July 6, 2021
First time visit enlightened my wife and I , learned so much more about cannabis ! Staff was friendly and helpful, pharmacist was very knowledgeable!
March 14, 2021
I loved the staff at this dispensary. The consultation with the pharmacist was extremely helpful. The staff was polite and helpful. I didn’t feel nervous or belittled for having a lack of knowledge about cannabis. Will definitely be back to this location.
March 26, 2021
Good people. Always a smooth process.
December 15, 2020
These people think that they are better or somehow above the customer. No discount for disabled, or any other people. Crappie selection as well. Go to Columbia care for a wide selection solid by kind friendly people. Discount for veterans, disabled,and other people who are not working.
February 20, 2021
Great service, staff is knowledgeable!
January 30, 2021
I liked the customer service of everyone it’s I disliked that it’s a little different then most of the dispensary’s
December 15, 2020
Very friendly staff. I waited a long time to see their pharmacist, but it was very much worth it. Their pharmacist and my budtender were lovely, and the products are top quality.
July 23, 2020
First time last time. While on vacation I decided I needed to reup my supply so I did a local search. After reviewing my choices I selected this location because they did on-line ordering, curbside p/u and p/u conformation time. Placed my order, got the ok to p/u email and I went over and parked in the red cone area for curb side p/u. Did I mention that's one of their claims, " you don't even have to call to p/u you order, we are watching for you to pull up, NOT! After waiting a while I put on my mask and went inside only be be asked to fill out information I had provided via my patient card, then wait around till they found my order, remember the p/u conformation. When they give me my order it's at the wrong price and for another customer. I informed of the mistake and they started to try and fix it. By the time they were done they still gave me a receipt for another patient. I'm thinking of mailing the receipt to them so they know how stupid the bud tenders are. Less smoking and more customer service please.
Dispensary response:
Thank you so much for taking the time to write about your experience at our Scranton location. Please know we are deeply sorry about the issues you faced while visiting our location and want to offer you our sincerest apologies for not giving you the correct information during and after your visit. This is absolutely not typical of our customers to report and we would love if you could give us another chance to shop our location so that we can offer you the great customer service we are known for. If you can find it in you to shop at our business again, please email customercare@beyond-hello.com with the details of this visit so we can make this situation right for you, as we triage your feedback to the right people to fix this situation. Thank you for letting us know about your experience, we will certainly improve upon it.
July 28, 2020
November 11, 2020
I have gone to this dispensary several times now, I enjoy going to this dispensary there is never a waiting line like most places, the atmosphere inside is very relaxed, and everyone is very friendly and helpful, Great place I highly recommend 😀
Dispensary response:
Hello! Thank you so much for the amazing feedback on our Scranton location. We appreciate it!
November 18, 2020
November 19, 2020
Fantastic Dispensary. Prices are always lowest possible when compared to other local dispensaries and they also have many ways to save money on your purchase
December 9, 2020
Professional staff, very modern look...
November 11, 2020
I've been going to this dispensary since it opened. Great customer service and quality products. Has more to offer at this store than others and I love the longer hours.
Dispensary response:
Thank you so much for the awesome review! We appreciate the feedback on our Scranton staff and services!
November 18, 2020
October 10, 2020
This is the worst dispensary in Nepa. They claim they take online orders, but the site won't take orders and when you call, which they also claim you can do, the pharmacist (Chris) is rude and hangs up on you! When inside, they do not keep you personal info private,etc. The list goes on. I recommend avoiding this dispensary and going to JG! If you can't preorder, your expected to drive (over an hour) and hope.
Dispensary response:
Hello, we are extremely sorry to hear about this experience and even more sorry to disappoint a patient! If you'd like, you can call us at (570) 618-8771 or reach out to us via Instagram dm, Facebook, or even email us directly at info@beyond-hello.com. We'd like to discuss the matter further with you and see how we can make things better. We appreciate the feedback on our Scranton Beyond / Hello!
October 28, 2020
July 25, 2020
first time at my first PA dispensary was an alright experience. I wanted to make sure B/H was my first go to because I have read about them, studied their menus, etc.
I was greeted by the security guard, and then two people behind the glass. The pharmacists on-site was rather pleasant. She went over everything there is to need to know and then some, very easy going. Not to toot my own horn, but I knew a bit about cannabis before coming in last week.
The budtender or cashier seemed to not want to be there and really threw off a vibe that almost not wanted me coming back. With everything going on I didn't mention anything because who knows what is going on in people's lives and what is bothering them. The products I received were on point but had no idea that the gLeaf quarter was "Small Bud" trimmed until I got into my car. ( maybe update the menu to include that someday ). The sour blueberry #2 llr cartridge was a little heavy on the head.
Dispensary response:
Hi there, thank you so much for taking your time to visit our store and give us your honest review. We are happy to know your visit was mostly good, but do apologize if you left feeling like you were not welcomed to return again. We appreciate you visiting our location and want you to know that your business with us is so important and our staff should always be giving you their best customer service. If you feel you would like to discuss your experience more in-depth, our customer care team is available to you via customercare@beyond-hello.com and will be sure to take care of any issues you had during your visit at our stores. We would love for you to return and give you the amazing customer service we are typically known for. Thank you, and please, come again!
July 28, 2020
September 27, 2020
Beyond Hello is one of the dispensaries I frequently visit. It's one of the closer ones to where I live. They typically have an amazing selection of products. Additionally, their staff is friendly, compassionate, and knowledgeable. The store is beautiful. I feel safe picking up my medication here. The environment is warm and welcoming.
Dispensary response:
Hello! Thank you for such a kind five-star review! We truly appreciate the amazing feedback on our Scranton staff and services! Hope to see you again soon!!
September 28, 2020
September 11, 2020
This place was great! No line, walked in got exactly what I wanted I did place a order online and used the curbside pick up but since it was my first time I had to register inside that I did not know. But the place was professional, clean my bud tender was amazing this will be my go to dispensary.
Dispensary response:
Hello! Thank you so much for the wonderful feedback on our Scranton staff and services! We are extremely happy to hear you had a positive first-time experience visiting Beyond / Hello! We look forward to your next visit with us!
September 28, 2020
October 18, 2020
If you want to be treated like a normal person and not feel like you’ve been robbed don’t step foot in this place. They pay for good reviews. It’s about time the place is called out. If you want Amazing service go to Clumbiacare.
Dispensary response:
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our patients. We hope you will give us an opportunity to discuss this further with you. You can reach out to us by phone at (570) 618-8771 or by email at info@beyond-hello.com.
October 28, 2020
October 4, 2020
The service is awesome, the people are very friendly and the dispensarys very clean.
Dispensary response:
Hi! Thank you for the wonderful feedback on our Scranton staff and services!
October 27, 2020
October 8, 2020
They only EVER have CBD flower and most pens are around 70% and I’d prefer 85%+
I want 22%+ THC flower !! Dabs can get you sick I don’t like that you can only get dabs and vapes !! Keep the CBD TO THE GROCERY STORE !!
Dispensary response:
Hi Amanda, we apologize for not having the products you need! We hope in the near future to have more flower products! We appreciate the feedback, it truly helps us to be better!
October 28, 2020
September 28, 2020
Very welcoming to people who are new to marijuana products + amazing stock. 10/10
Dispensary response:
Thank you so much for the wonderful review, we appreciate it!
October 27, 2020
October 6, 2020
Friendly and knowledgeable staff!
Dispensary response:
Hello! We appreciate you taking the time to leave us a five-star review!
October 27, 2020
February 19, 2020
Great layout. At my other dispensary I have to stand in line for 20 minutes which is very difficult due to chronic back pain, degenerative disc disease, arthritis and fibromyalgia. I wish I visited this place sooner! There are chairs and a waiting room in the main entrance so no standing in line! If it is busy you sit and wait your turn in the front lobby and they call you into the actual store part.
It's obvious they have disabled people in mind when they designed the place unlike my old dispensary.
I love the staff who were all really helpful explaining their system. I love the charity jars and reusable bags which is a great system for doing good while also saving on waste.
They also offer a better product selection than my old dispensary. I got a product there and it sold out. It really helped me so I had to track it down online and Beyond/Hello Scranton had it in stock. It's also way easier to find a close parking spot. I have a handicapped parking tag but it's so busy at the other place I usually have to have my husband let me out by the door. Today we were able to find parking and I was able to get to the building and walk way less distance to get inside. Without a doubt I will be making this my new one stop shop. Going to the other place actually gave me MORE anxiety and pain standing in line. At Beyond/Hello I was able to get in and out as a new patient without any problems. Honestly I want to thank you for making the process so much easier for those with limited mobility. The only way it would be MORE convenient would be if there was a drive through but I doubt that will be legal in PA for some time lol