669 Reviews of Beyond Hello - Scranton (Moosic St.)
4.9
Quality
4.9
Service
4.9
Atmosphere
August 13, 2022
I started going here because I liked the idea of the points system. I keep going here because the people are friendly and knowledgeable.
I had chronic insomnia for two years and when my doctors suggested the medical card I was ready to try anything. After maybe a month and a half of trying to see what worked, I was just about to give up. I decided to give it one more try and the young gentleman there helped me find what he thought would work. It worked and I'm sleeping much better now. I'm not getting as much as I should just yet, but I'm sleeping and waking up feeling rested. I also had a doctors appointment and had my lowest blood pressure reading in about 3 years.
Your employees are amazing and whatever you're paying them...double it!! 🥰 They're worth it!!
Thank you for helping me get some rest and relaxation.
November 27, 2021
I’m a loyal customer. The service is always great and helpful if you need the help but also remember me and are just great.
February 19, 2020
Great layout. At my other dispensary I have to stand in line for 20 minutes which is very difficult due to chronic back pain, degenerative disc disease, arthritis and fibromyalgia. I wish I visited this place sooner! There are chairs and a waiting room in the main entrance so no standing in line! If it is busy you sit and wait your turn in the front lobby and they call you into the actual store part.
It's obvious they have disabled people in mind when they designed the place unlike my old dispensary.
I love the staff who were all really helpful explaining their system. I love the charity jars and reusable bags which is a great system for doing good while also saving on waste.
They also offer a better product selection than my old dispensary. I got a product there and it sold out. It really helped me so I had to track it down online and Beyond/Hello Scranton had it in stock. It's also way easier to find a close parking spot. I have a handicapped parking tag but it's so busy at the other place I usually have to have my husband let me out by the door. Today we were able to find parking and I was able to get to the building and walk way less distance to get inside. Without a doubt I will be making this my new one stop shop. Going to the other place actually gave me MORE anxiety and pain standing in line. At Beyond/Hello I was able to get in and out as a new patient without any problems. Honestly I want to thank you for making the process so much easier for those with limited mobility. The only way it would be MORE convenient would be if there was a drive through but I doubt that will be legal in PA for some time lol
April 16, 2020
Love this location. Victoria was very helpful in giving me suggestions to help with insomnia while using RSO. The guy who took care of me was personable and helpful. And Bethany went above and beyond to get me what I needed. My initial reason for this visit was to get GG#4 RSO which I was unable to find. I placed a phone order and my boyfriend drove me the 2.5hrs to get me my stuff! I frequent the West Chester location and it seems like Beyond/Hello knows what they’re doing when it comes to hiring good people loaded with knowledge!!
July 6, 2021
First time visit enlightened my wife and I , learned so much more about cannabis ! Staff was friendly and helpful, pharmacist was very knowledgeable!
August 3, 2019
I was using another dispensary in the city until Beyond opened up. It is only 2-3 minutes from my residence. That was the first benefit. Secondly is the friendly staff when you initially enter the building.
I was escorted into the retail area where i was helped by an employee to decide on a strain which I decided to purchase. I received the discount given to seasoned citizens plus other discounts their grand opening.
Everyone was friendly and helpful.
Will I return? MOST DEFINETELY!
William Ronchi
August 12, 2019
I just received my card as a care giver on 8/11/2019 as I am a care giver for my 15 year old son walking In I had no clue as to what I was doing and we were both so very nervous. Right from when we were greeted at the door to when we had left the facility we felt very welcomed and I learned more in that hour then I did in the 3 week process of getting the card. I was feeling a bit concerned on how my son would be with the items he had picked out and how his body would react I kept my self up most of night.
I must say the next morning was a complete turn around he was up and ready to work with a smile on his face and a look in his eyes that I don’t think I have seen in years..I have had certain people tell me I’m crazy and what would make me want to make this decision and almost had me second guessing my own opinion! But let me tell you all that this has been the best decision I have made for my son in a long time. I wish a few years ago when he was on 22 pills a day and put into 2 different hospitals due to false information that medical marijuana was available because I would have done it then no matter his age!! I want to thank this facility and staff from the bottom of my heart you all are truly amazing people and please keep doing what you are doing..
March 14, 2021
I loved the staff at this dispensary. The consultation with the pharmacist was extremely helpful. The staff was polite and helpful. I didn’t feel nervous or belittled for having a lack of knowledge about cannabis. Will definitely be back to this location.
June 11, 2020
I love Beyond/HELLO! Very aesthetically appealing interior, extremely friendly and helpful staff, and overall, good prices. It is probably one of my favorite dispensaries. With that said, I do have to point out that I saw a product I wanted on a different dispensaries menu. On that menu, the item was 30$ CHEAPER THAN BEYOND/HELLO for the SAME EXACT PRODUCT, SAME AMOUNT!!! That is unacceptable to me. This is the first instance I have seen of price gouging from beyond hello, but, it honestly leaves a very bad taste in my mouth. I really hope this is not a trend that continues as I truly do love this dispensary, but, there is no need for greed.
September 11, 2020
This place was great! No line, walked in got exactly what I wanted I did place a order online and used the curbside pick up but since it was my first time I had to register inside that I did not know. But the place was professional, clean my bud tender was amazing this will be my go to dispensary.
Dispensary response:
Hello! Thank you so much for the wonderful feedback on our Scranton staff and services! We are extremely happy to hear you had a positive first-time experience visiting Beyond / Hello! We look forward to your next visit with us!
September 28, 2020
July 25, 2020
first time at my first PA dispensary was an alright experience. I wanted to make sure B/H was my first go to because I have read about them, studied their menus, etc.
I was greeted by the security guard, and then two people behind the glass. The pharmacists on-site was rather pleasant. She went over everything there is to need to know and then some, very easy going. Not to toot my own horn, but I knew a bit about cannabis before coming in last week.
The budtender or cashier seemed to not want to be there and really threw off a vibe that almost not wanted me coming back. With everything going on I didn't mention anything because who knows what is going on in people's lives and what is bothering them. The products I received were on point but had no idea that the gLeaf quarter was "Small Bud" trimmed until I got into my car. ( maybe update the menu to include that someday ). The sour blueberry #2 llr cartridge was a little heavy on the head.
Dispensary response:
Hi there, thank you so much for taking your time to visit our store and give us your honest review. We are happy to know your visit was mostly good, but do apologize if you left feeling like you were not welcomed to return again. We appreciate you visiting our location and want you to know that your business with us is so important and our staff should always be giving you their best customer service. If you feel you would like to discuss your experience more in-depth, our customer care team is available to you via customercare@beyond-hello.com and will be sure to take care of any issues you had during your visit at our stores. We would love for you to return and give you the amazing customer service we are typically known for. Thank you, and please, come again!
July 28, 2020
September 1, 2019
In my opinion, this is the best dispensary in the Scranton/WB area. I have to say that the staff are amazing - they are so friendly, helpful, and knowledgeable! The actual dispensary is beautiful inside, and I like how it is set up. One great aspect of the set up is that you don't have to wait in line, so if the salesroom is full, they have a comfortable waiting area. At the other dispensary in Scranton, you stand in line (sometimes for quite a while!) and can hear everything other patients are discussing with staff. Beyond's set up gives you more privacy when discussing products/medications with the staff, and you don't feel rushed because there aren't 10 people in line behind you!
My only issue is the lack of medical discount, as pointed out by other reviewers. However, they run promotions fairly often - the other dispensary in Scranton does not - so be sure to sign up for their emails and text messages.
February 29, 2020
Was here today for the first time. very helpful staff and a decent selection, the only downside is the lack of products but that is with every dispensary in Pennsylvania so it doesn't matter here. very nice display of medicine made by people who are obviously interested and enthusiastic about cannabis usage, culture, and helping people. High ly recommended. also they offer discounts for your second visit!
May 16, 2020
Yesterday was my first visit to a dispensary as a registered patient. I have absolutely nothing but positive feedback for Beyond/Hello Scranton. Not only did Arienne give me an extremely detailed walkthrough of the product lines carried here, but also provided a great recommendation for the best product to achieve the results I'm looking for. The rest of the staff was extremely helpful and friendly to me as well. The atmosphere was very casual and welcoming and made me feel comfortable as soon as I walked through the door. Overall 5 star experience and will be returning to get all my cannabis products from them.
January 28, 2020
There has been literally nothing to dislike about this medicinal marijuana dispensary! If you are a new patient they will immediately make you feel welcomed. They greet you with a smile and a very sincere warmth that only helps you on in whatever healing process you're on, from the security, to the check-in person, to the extremely caring, considerate, and knowledgeable pharmacist, in this case, Arienne! The building is gorgeous, the decor is fixating, and the vibe is just totally neutral, casual, and inviting. The give you many coupons, deals, and opportunities to earn discounts as well as birthday deals and the option to donate to charity when you bring the reusable bag they gift you when you first visit! Prices are great and you will be so satisfied...please visit Beyond / Hello as soon as possible!!!
October 11, 2019
First of all I was using another dispensary but wanted a dispensary closer to home so I tried this one I was absolutely thrilled with this dispensary because there was no lines not crowded clean organized. Friendly and knowledgeable employees. Natalie the employee that helped me was extremely knowledgeable and friendly. Also the other dispensary that I used always had issues with arguments between the patients. I will only use Beyond Hello dispensary from now on.
July 23, 2020
First time last time. While on vacation I decided I needed to reup my supply so I did a local search. After reviewing my choices I selected this location because they did on-line ordering, curbside p/u and p/u conformation time. Placed my order, got the ok to p/u email and I went over and parked in the red cone area for curb side p/u. Did I mention that's one of their claims, " you don't even have to call to p/u you order, we are watching for you to pull up, NOT! After waiting a while I put on my mask and went inside only be be asked to fill out information I had provided via my patient card, then wait around till they found my order, remember the p/u conformation. When they give me my order it's at the wrong price and for another customer. I informed of the mistake and they started to try and fix it. By the time they were done they still gave me a receipt for another patient. I'm thinking of mailing the receipt to them so they know how stupid the bud tenders are. Less smoking and more customer service please.
Dispensary response:
Thank you so much for taking the time to write about your experience at our Scranton location. Please know we are deeply sorry about the issues you faced while visiting our location and want to offer you our sincerest apologies for not giving you the correct information during and after your visit. This is absolutely not typical of our customers to report and we would love if you could give us another chance to shop our location so that we can offer you the great customer service we are known for. If you can find it in you to shop at our business again, please email customercare@beyond-hello.com with the details of this visit so we can make this situation right for you, as we triage your feedback to the right people to fix this situation. Thank you for letting us know about your experience, we will certainly improve upon it.
July 28, 2020
November 11, 2020
I have gone to this dispensary several times now, I enjoy going to this dispensary there is never a waiting line like most places, the atmosphere inside is very relaxed, and everyone is very friendly and helpful, Great place I highly recommend 😀
Dispensary response:
Hello! Thank you so much for the amazing feedback on our Scranton location. We appreciate it!
November 18, 2020
September 27, 2020
Beyond Hello is one of the dispensaries I frequently visit. It's one of the closer ones to where I live. They typically have an amazing selection of products. Additionally, their staff is friendly, compassionate, and knowledgeable. The store is beautiful. I feel safe picking up my medication here. The environment is warm and welcoming.
Dispensary response:
Hello! Thank you for such a kind five-star review! We truly appreciate the amazing feedback on our Scranton staff and services! Hope to see you again soon!!
September 28, 2020
March 26, 2021
Good people. Always a smooth process.
February 20, 2021
Great service, staff is knowledgeable!
August 1, 2019
This is my favorite location so far in Scranton. They have good deals and promotions, right now they don't have the 15% discount but that's because they are waiting to get approved by the DOH not because they are unwilling. Great atmosphere, service, and dry flower! It was my second time there today, and still just as satisfied as the first!
December 15, 2020
Very friendly staff. I waited a long time to see their pharmacist, but it was very much worth it. Their pharmacist and my budtender were lovely, and the products are top quality.
January 30, 2021
I liked the customer service of everyone it’s I disliked that it’s a little different then most of the dispensary’s