Review

Call

Urban Treez - Pre ICO

4.8

178 reviews

11376 Ventura Blvd, Los Angeles, CA

Review

Call

ATM
Recreational
Medical
Debit Cards Accepted
Storefront
ADA Accessible
Veteran Discount

4.8 out of 5 stars

178 reviews

Quality |

Service |

Atmosphere |

Review this location

EJDnominee

2019-3-19

Quality | 5

Service | 5

Atmosphere | 5

My favorite spot. Ariel helped me last time and she was very nice. All staff are great and knowledgeable. Nice selection of product.

Report abuse

Emily143

2019-3-17

Quality | 5

Service | 5

Atmosphere | 5

The service is welcoming and kind every visit!

Report abuse

LauraValla

2019-3-14

Quality | 1

Service | 1

Atmosphere | 1

I’m very sad to leave this review. I have been a loyal customer at this dispensary for over a year. In that time I have spent thousands of dollars here. Yesterday I purchased 4 disposable select pens and a variety of edibles. When I came home and opened the packages, one of the pens was only half full of product. I purchased these items for a bachelorette weekend specifically. I called Urban Treez and explained to them what had happened. I expected them to be cool about it, I couldn’t come in and exchange it, I don’t live locally, I merely asked them to just put a coupon on my account for $15/$20 or just throw me a few pre-rolls the next time I come in, these things happen. I was not asking for the full amount (A Select Cartridge is $36). Instead, they were horrible to me. Molly, the manger, was completely unreasonable and not helpful, it was like speaking to a robot, except robots are nicer. I can’t believe that it is worth losing thousands of dollars of future business to not say “Oh man, I’m sorry that happened, I see you shop with us a lot, let me just put a coupon on your account for the next time you come in.” But no, Molly would rather be nasty and immature to me, which is insane in my opinion, not the behavior a manager ought to have. Molly shouldn’t be a manager until she takes customer service and retention training. I wonder what her function is, she literally did less for me than the bud-tender who answered my call. Obviously Urban Treez doesn’t care about their customers, so I am happy to take my business elsewhere, you should do the same. This is what you have to look forward to if something you buy there is defective. I will never shop here again and I’ll be glad to tell everyone I know to boycott as well.

Report abuse

JacksCrack

2019-1-31

Quality | 5

Service | 5

Atmosphere | 5

Such a great environment and service!

Report abuse

Maximinfinity

2018-12-11

Quality | 5

Service | 5

Atmosphere | 5

Great shop with top shelf strains. Lots of variety and great service!!! 🔥

Report abuse

caitccole

2018-9-14

Quality | 5

Service | 5

Atmosphere | 5

Urban Treez is hands down the best experience I've had at a dispensary so far. When you walk in, the check-in desk is in the same room as the store and selections, so it feels welcoming and easy to go to. I am someone who has a hard time talking to employees in any situation (seriously, going to a drive through is my 7th level of hell) but they seemed to recognize that and guided conversation seamlessly. I hate the doctor's office anxiety dispensary waiting rooms can give you, so their streamlined process is a dream. If you're looking for a quick, easy, judgment free experience with educated employees, you found it.

Dispensary said:

Thank you, caitccole! We appreciate your kind words -Urban Treez

Report abuse

gagabowielana

2018-8-31

Quality | 5

Service | 5

Atmosphere | 5

Urban Treez is my go-to spot in the area! They have good prices, good product, and friendly staff. I highly recommend!

Dispensary said:

Thanks for the love! :)

Report abuse

CatP38

2018-8-6

Quality | 1

Service | 1

Atmosphere | 1

I'm surprised by all the high reviews. I didn't feel an ounce of welcome here. Door person wasn't welcoming and my Budtender wasn't friendly or knowledgeable other than the basic difference btwn strains which I think is completely lame. I'm not looking for a pretty face. I was looking for someone to help me get through my chemo nausea and depression. I did not find it here and left w/o buying anything.

Dispensary said:

Dear CatP38, We regret to hear you were left disappointed. Customer service and staff knowledge are at the top of our priorities, and if we've fallen short of that, we truly apologize. We hope to get a chance to welcome you again at Urban Treez.

Report abuse