Loved the extensive selection of Friendly Farms available at very reasonable prices. Budtender expertise and product knowledge varies greatly depending on who you get assigned to.
I have been here twice and I like it enough to come back for more. I like the 20% discount on Wednesdays called Pre-roll Wednesdays. I also like 20% discount on vape products on Tuesdays. The atmosphere is chill and relaxed. I will definitely come back next week.
I’m very sad to leave this review. I have been a loyal customer at this dispensary for over a year. In that time I have spent thousands of dollars here. Yesterday I purchased 4 disposable select pens and a variety of edibles. When I came home and opened the packages, one of the pens was only half full of product. I purchased these items for a bachelorette weekend specifically. I called Urban Treez and explained to them what had happened. I expected them to be cool about it, I couldn’t come in and exchange it, I don’t live locally, I merely asked them to just put a coupon on my account for $15/$20 or just throw me a few pre-rolls the next time I come in, these things happen. I was not asking for the full amount (A Select Cartridge is $36). Instead, they were horrible to me. Molly, the manger, was completely unreasonable and not helpful, it was like speaking to a robot, except robots are nicer. I can’t believe that it is worth losing thousands of dollars of future business to not say “Oh man, I’m sorry that happened, I see you shop with us a lot, let me just put a coupon on your account for the next time you come in.” But no, Molly would rather be nasty and immature to me, which is insane in my opinion, not the behavior a manager ought to have. Molly shouldn’t be a manager until she takes customer service and retention training. I wonder what her function is, she literally did less for me than the bud-tender who answered my call.
Obviously Urban Treez doesn’t care about their customers, so I am happy to take my business elsewhere, you should do the same.
This is what you have to look forward to if something you buy there is defective.
I will never shop here again and I’ll be glad to tell everyone I know to boycott as well.
Urban Treez is hands down the best experience I've had at a dispensary so far. When you walk in, the check-in desk is in the same room as the store and selections, so it feels welcoming and easy to go to. I am someone who has a hard time talking to employees in any situation (seriously, going to a drive through is my 7th level of hell) but they seemed to recognize that and guided conversation seamlessly. I hate the doctor's office anxiety dispensary waiting rooms can give you, so their streamlined process is a dream.
If you're looking for a quick, easy, judgment free experience with educated employees, you found it.
I'm surprised by all the high reviews. I didn't feel an ounce of welcome here. Door person wasn't welcoming and my Budtender wasn't friendly or knowledgeable other than the basic difference btwn strains which I think is completely lame. I'm not looking for a pretty face. I was looking for someone to help me get through my chemo nausea and depression. I did not find it here and left w/o buying anything.
I’m new to LA so I was very interested in visiting a dispensary when I got here. The staff at Urban Treez were the most friendly and knowledgeable about their products. They answered all 27 of my questions with a smile! They gave recommendations and breakdowns of each of their products. They also have a great referral program as well! Great place, I will visit again soon!
I ❤️ Urban Treez
Come for the best selection of flower and prerolls in LA! Highly recommend the Einstein and Hawking with CBD🔥
Staff is so helpful and friendly!!
The place is clean and inviting. As a first time curomer i was pleased to get Josephine who sherpad us through all the options with patiemce and knowledge. Im coming back.
I find this place to be always on their game when it comes to quality of buds, professionalism when it comes to the staff, and overall approachability as a dispensary. Urban Treez is a unified company top to bottom, truth there is no bottom — only top shelf quality here :)