This site doesn't allow me to edit a previous review, so I am posting another. I had a problem with a broken cartridge, and if you read my prior review you can see what it was and that the store emailed me about it. They told me that what the person on the phone said was incorrect. They replaced my broken cartridge and apologized repeatedly. I feel more than satisfied they dealt with the issue courteously and professionally. I'm happy because it is the nicest store I've been in and was bummed about not going there any more, and now I plan on returning. It's not important that a place makes a mistake, what impresses me is how they fix it. And the two managers there, Alan and Dre, are great. Thank you.