“I feel bad for the few people who decided not to come back because of one isolated experience. I moved to the area recently and needed to find a new shop with top shelf products. After visiting several locations in the area, I went to Cascade and haven't gone anywhere else since. I have never had such consistently positive experiences at a dispensary. This is THE place for high-quality bud and service. They carry products from some of the best producers in the state, and all the budtenders I have interacted with have given excellent and honest recommendations. I've been to many dispensaries with budtenders that gave bullshit generic descriptions of strains (like, "so this (sativa-dominant hybrid) is a more of a head high with some nice relaxing body effects..."). At Cascade, budtenders will give you a description of their personal experiences, they'll tell you if they haven't tried a strain, they'll even tell you if there were adverse affects.”
“The good... budtenders are the nicest, most helpful I have met. As a medical user, I'm extremely sensitive to moldy flowers. Once I mentioned that, they were more than happy to dig through ALL of the product to find the one most recently harvested (longer it's around, the more mold it grows. Thank the LCB). So that was super cool. Also, they offer a nice 20% store wide, Industry Discount if you work for any producer/processor they carry.
The bad... the owner is a JERK!!
After looking through all the bubblers and finally choosing one, my only remaining concern was the stem. It was a bit short and I wanted to make sure that it wouldn't need to be filled to the point I'd always be risking water in my mouth (yuck!). The budtender knew I was going to purchase and understood my concern. I asked if he could put water in it so I could try it and be certain. He agreed and put water in it for me. As he hands it to me to try, the owner comes out from the back, looks at me and yells (in a store FULL of people) "Ma'am, DON'T put your mouth on that! What's wrong with you??" and shook his head at me. I felt like a toddler being chastised at daycare!!
Now, I understand you don't want customers putting their mouths all over your pieces but come on! The pieces are all locked up and have to be asked for. Why wouldn't you want to let a customer verify it works for them? Rubbing alcohol is readily available to wipe off the mouth pieces. But all that aside...how incredibly rude for him to speak to a customer in that way! If I hadn't received amazing service from my budtender, I would not have made ANY purchase there purely based on the behavior of the owner.
Another thing...the owner looks dirty, greasy and nasty. Hygiene is certainly not something he takes pride in.”
“Long-term medical user here. These guys have got it right! Huge selection, easy to browse, knowledgeable budtenders, great deals, fun store and a super-friendly atmosphere. If only every store out there were this awesome!”
“Awesome store. I am an out-of-stater and always stop in. They have the selection and price range for quality product. Their menu is always updated and they manage the store well- whatever I"m looking for is always in stock. #420sweepstakes”
“It was just okay. It felt awkward waiting in front of the door guy while only 3 people were looking at weed. When I was looking the girl seemed annoyed I didn't need her help- but I've been smoking for 10+ years so asking for advice isn't something that I really do. Once she realized I didn't need help she started rushing me, me being a visual decision maker went a little slower because I only had the option of looking at a list. Probably won't come back. ”
Thanks for the feedback, but we don't have a door guy. We also display all of our products in large antique wood display cases so that not only can you see an example of the products, you can even pick out the exact bag you would like; very visual-decision-maker friendly. Are you sure you are reviewing the correct company? We are in Bellingham WA