Curaleaf - Palm Harbor

I am reaching out to formally express my deep concern regarding an incident at Curaleaf Palm Harbor on today’s date. As a regular patient who depends on Curaleaf for my medical needs, I have always trusted your staff to provide professional and compassionate care. However, during my recent visit, I experienced behavior from your team that was both unprofessional and unsettling. While addressing a pricing discrepancy, I encountered multiple staff members who treated me with hostility. When I began to explain my concerns, one staff member initiated a tone that was aggressive and dismissive. Shortly after, two additional employees joined in, creating an environment that felt uncomfortably confrontational and unwelcoming. Their behavior, including cutting me off, rolling their eyes, and using disrespectful language, felt more like a high school bullying scenario than a professional healthcare setting. When I realized this interaction was escalating and my concerns were not being heard, I decided to record the conversation to protect myself and ensure an accurate account of what transpired. At that point, the staff attempted to intimidate me by incorrectly stating that I was violating HIPAA, despite my right to document my own experience. They went so far as to threaten that my prescriptions would no longer be filled, which I found not only inappropriate but also deeply distressing as it seemed aimed solely at silencing my concerns. As a patient, I expect Curaleaf to uphold its commitment to compassionate care and professionalism. This experience has left me questioning that commitment, and I hope that by bringing this to your attention, you will take corrective actions to prevent this from happening again.

This recent almost 30% hike on your products is very demoralizing. The world is funky, and people are not rolling in extra cash after hurricanes. Well, most people. The pricing is so intense and so fast, that I will not be renewing my mmj medical card in May. You all are NOT worth it......spending all of our EXTRA CASH on cannabis products is never gonna happen.

I am a regular to this place and have to say I love most of their products. Flower is always good and strong, super helpful employees, and the carts for vapes are very nice. My only complaint is the edible gummies. The chocolate is amazing and my FAVORITE way to get my edibles, even made s’mores one night with it. But the gummies aren’t great. I have tried many of them and the worse one for me is the Xbites Mango by Select Oil. It smells of candle wax, tastes like candle wax, and when you finally swallow the horrible thing it makes your tongue numb with a bad aftertaste of paste/hand sanitizer. Now you are probably thinking, “that’s normal for gummies”. It’s not, I hate to compare companies but FLUENT has truly amazing gummies with zero smell or aftertaste of wax. So give Curaleaf a try, just don’t eat the gummies. Give the chocolate try though for 100% yummy taste

I was part of the Curaleaf when it first opened. Much more personal than now. I ordered delivery and it came a day late. We updated the phone to contact me and they still came late. The topper was one product is not what I ordered. I’m losing confidence in Palm Harbor mission. It appears they are gearing up for legal cannabis. They are leaving their seniors behind. May be time to find another dispensary.

Everyone is super sweet! Products are wonderful!! I got Alien OG Rosin which is absolutely delightful! I highly recommend this for pain relief and deep sleep!

They only get worse as time goes on. A couple days ago I bought a couple .125 containers advertised on their site at 28% gave me stuff that was only 20%. Today bought a couple .125 containers and one only had a tiny bit of flower in it. The theft among their employees is off the charts. Under weighted containers in now common for this company. Both time returned to the store, both times was hassled by their incompetent employees. They do very little to resolve issues that are their fault. Do not buy from Curaleaf, you will be disappointed every time you walk out of the store.

Great Place as soon as I walked in Nicole greeted me and helped me set up my account for the points, told me all the deals of the day as well as what discount I get for my first visit she was very knowledgeable when I ask questions about a product would definitely recommend coming here.

Love the staff and purities and cost of products very competitive. However, your always out of the only distillate strong enough for me. Currently, that is your power plant. Its 85%+ THC and 4%+ CBD. It's the only product you sell I cam use. I don't vape. Unless emergency, I always take orally. A 1 gram distillate syringe only last 2.5 days so I need a minimum of 12 per month. However, every time you have a 50% off sale you are out. I left Trulieve and abandoned over 8,150 Truliever points because their purities became too low to be effective. Please don't let this happen to you. When I first got my card years ago you carried 90% pure syringe distillate. What happened? Thanks, Christopher Baker P0043385

love the drive thru

Katy( the one with dreads and beautiful green eyes) was very helpful and answered all my questions. She was very knowledgeable and gave great recommendations that helped me sleep. Thank you very much Katy you are amazing!!!!

A great store with a variety of products. My first time visiting Steven was both educated and patient. I will definitely shop here again.

Staff is very knowledgeable and eager to help. I've been to other dispensaries but they are not as good as curaleaf Palm Harbor. Todd is especially helpful

Awsome, main spot for me. Professional mixed with down to earth.I believe her name is Kayli, I am gonna make sure. But very friendly, also helpful to the max. Goes out of her way to make sure your happy with your purchase. Thank you- Sam Abdullah

Go see Steven! Absolutely the best customer service, knowledgeable, friendly associate! He took extra time to talk with me about my medical condition, my experience and comfort level, and what would work for me. Two thumbs up!

didn't get to spend as much timr in store as I planned

The very first dispensary I ever visited in Florida and absolutely gets gold stars across the board. I called ahead to ensure all products online were available & got excellent answers beyond my questions. Once in store, the care employee that assisted me ensured I had what I needed per my symptoms.

The flower product are subpar. Even at the 13to 14% thc they claim on label. The 4flower products I bought we're immature and had a lawn smell . The worst product but the friendliest staff. Mix this staff with Trulieve flower and reduce the outrageous prices and I have a great dispensery

This dispensary has the friendliest, knowledgable staff around. Alex, Kayli, Joelle, Tommy and the rest of the staff know their products and every single time I go there..2x a week..its always a wonderful experience. I would highly recommend this store above all others.

Still my number one go to dispensary

I used their delivery service as at the moment, I cannot drive. The ordering was very simple. I received a call to confirm my order. I received a text message from the delivery person giving me a timeframe of when they were going to arrive. They arrived on time. Very pleasant. Refused to except a tip. The product is as advertised. I wish it was a little fresher.

Very nice and kind people

Love the staff I’ve had experiences with, extremely helpful, extremely nice and accommodating.

Friendly staff and great info on Wednesday deals!

I love everyone of the employees I have had the pleasure of meeting! Thank you sooooooooooooooo much for rescuing me during this horrible virus. I will only have deliveries from Curaleaf during this time because I feel so safe in their hands. God bless them. Because of them, I will sleep tonight!