Curaleaf - Philly-Passyunk

Thank you to Amber at Curaleaf Passyunk ave She went above and beyond to assist me with a PA Dept of Health obstacle Commendations for putting up with my impatience

I been passing by 3 or 4 local dispensarys from near my house for the past 2 years just to always stop at Curaleaf in South Philly! The people are more than helpful & the meds are always the best! I been recommending them to all of my friends that have their medical card to at least stop by 1 time & you'll forget about your usual dispensary! Many thanks

This Curaleaf Dispensary is the best dispensary in the city. They always have the best deals and products. The staff is very attentive and caring, Valerie Charnetski is so sweet, kind and informative; Amber is also so lovely and attentive as well. I love this dispensary, it is my favorite among them all!

I love everyone here. Such friendly staff - down to the security! Celena & Mike helped me out on a memorable day and really made my experience special.

I want to be very clear that this review is entirely based on my experience with Ellen, one of the managers at Herbology on Passyunk Avenue in South Philadelphia. At my last visit to the dispensary, I was told upon arrival that they were helping patients place their orders via ipad in the waiting area & then calling them back to complete their purchase, to avoid wait & manage social distancing for COVID. The employee showed me their flower selection via tablet, I told them what I was looking for in strength & terp profile, & we selected a flower strain based on the information on the tablet re: the THC level & terpene profile -- despite it being a grower I'd not purchased from before, & it being one of the highest price-point flowers on the menu. I was then called to the back, paid for my purchase (& was told that customers are not permitted to touch anything prior to purchase), & left the dispensary. Upon arriving home & examining the label on the flower, I saw that the information on the label did not match the information on the tablet. The THC level was off by nearly 4%, the terp levels were significantly lower than advertised. I then called the dispensary & explained what had happened, & was transferred to Ellen, one of the managers. Ellen told me that the information on the website was controlled "by corporate" & they had no power to change it. I said that I understood this, but that no one told me that when they were using the website information to direct my purchase. Ellen then said it was my fault for not checking the label before I purchased the flower. I reminded Ellen that this wasn't possible, since I'd been told that customers are currently not allowed to touch products due to COVID precautions. I told Ellen that I rely on the information provided to select the strains to manage my chronic illness (& that medical marijuana is just that: medicine), & that I would not have made the purchase had the information been accurate, & asked how to prevent this from happening again. Ellen then raised her voice & began yelling at me that she had done nothing wrong, & that she could tell I am a "detail-oriented person" but that there was "nothing in it that's going to hurt you" & "no one forced you to buy it." & then she hung up on me. I was & am well aware that an exchange or return would not be possible, given that the purchase was medicine, & communicated this -- my question was: how did this happen, & how can I keep it from ever happening again. I expected something along the lines of: "Hey, we're sorry that happened -- the website information isn't always updated, & we'll be careful to remind folks to double-check before completing their purchase so we can catch discrepancies. We're adding 5 loyalty points to your account for the inconvenience." Instead, I was yelled at, told it was my fault, & then hung up on. By Ellen. I have been a patient-client at Herbology on Passyunk since they opened their doors, & found this interaction stunning. No one else I've ever worked with there would suggest that I treat my medicine so cavalierly. No one else I've ever encountered there has been anything but helpful, conscientious, & responsible in their recommendations. Shout out to Ajay, Bill, Matt, & Mike especially for always being helpful & professional & friendly in my interactions with them there. Their customer service is impeccable. Ethos Dispensary has better product, a wider selection, longer hours, & a superior online ordering system that allows you to pre-order even when the dispensary is closed. The only reason I've been frequenting Herbology on Passyunk is because the team members mentioned above are such lovely humans. The only reason I will not be returning is the way that I was treated by Ellen. I have not heard back from anyone at Herbology or Curaleaf HQ, so I have gone to the dispensary, cashed out the 37 loyalty points on my account, & will not be returning after my encounter with Ellen.

Amber,Joe,Erik,Bill and Kevin are all professionals that give great advice with a pleasant and helpful attitude. Why go anywhere else?

I was greeted warmly by the front door security, and treated with kindness and respect by the entire knowledgable staff. It was my first visit and I was asked to fill out a quick form on an iPad that was cleaned for my use. The entire process couldn't have been easier or more pleasant. Thank you Dan, and the entire crew that helped me.

My only place for what I need. I always feel like Norm from Cheers when I walk into this establishment; my needs are always met. New guy Dan, coming out swinging with the honey boo shatter to help me worrying mind! I dug it, I did it, and I want some moah.

The closest dispensary to me and also my favorite. Good selection, nice folks, and the get you in and out quickly.

Alway good Deals!!!

I love the vibe in herbology so different from all the other places I’ve been. Sad they are getting taken over by Curaleaf. All of the staff is super cool and I love the gender identity buttons.

From my 1st visit they’ve been helpful and welcoming.. Dan is the man

Every time I go there, they are so helpful and knowledgeable about the products that are best for my needs. Amber was particularly awesome the last time I was there. I appreciate the professional environment.

the staff is great and knowledgeable. They usually have a good selection of flower / vapes / etc. Price is about average for the Philly area. I go there all the time!

Great Customer Service, Employees are friendly and the location is in the heart of south Philly

Going to this dispensary is always quick and easy. The staff are super knowledgeable and the COVID precautions are strictly followed. They also have a loyalty rewards program, plus the prices tend to be better than the other dispensary nearby! Highly recommended!!!

Awesome place with wonderful and knowledgeable staff!

Definitely my favorite dispensary in Philly. The staff is always super friendly and helpful, the selection is consistently great, and the sales are always a good deal. Can't recommend it enough!

Friendly, knowledgeable staff. Great vibe as well.

Always fast and friendly service. Look forward to visits.

The people are always friendly , they have a nice selection of product . They’re very helpful if you have questions and you even get points towards future purchases every time you buy something !

Always a great vibe and everyone is so helpful. Highly recommended!

Herbology has always provided me with efficient service and quality products. They also have a great rewards program. Parking nearby can be a pain from time to time but that would be my only complaint.

friendly and helpful people with good information about all products , good prices , good location for me as I live in South Philly. Also like the fact that there are guards at the door .