Emjay Cannabis - San Diego

I've been going back and forth with these guys and I gotta tell ya, they're the best at what they do! Don't be sleeping on em

We ordered two vape cartridges, (West Coast Cure), and these things will not fit into a regular vape cartridge battery, as they are about a quarter inch wider then every other vape cartridge available at any other cannabis dispensary in San Diego County. We called the driver within MINUTES of delivery, and they told us to call the office, which we did. Clueless reps, transferring from one USELESS employee to the next, which finally prompted us to go to live chat. This “manager” from the live chat offered ZERO assistance, even though the cartridges were UNUSED AND HAD JUST BEEN RECEIVED 30 MINUTES PRIOR. No offer of exchange, or money back, or any other “assistance”. AVOID THIS PLACE AT ALL COSTS, because if you have any kind of issue, they are unable, unwilling, and have zero capability to override their robotic answer of “all sales are final”. Purchase from somewhere that cares about their customers, and cares about your money, keeping them in business, because this is NOT that place.

First time coming here, super stoked at the service I received. They were sold out of one item I had ordered online which sucked but I got amazing deals on a bunch of pre rolls. Only issue for me was the security.. on their phones, leaned against walls, attitude.. no real physical presence and as a veteran, these guys would be considered soft targets.

So I scheduled a delivery last night for a delivery this morning between 9am-11am. Order from her specifically because my GF loves a certain strain that is carried here. I wanted to surprise her with it but this delivery service has been the worst of experiences I’ve had since moving to California. After not hearing from them by 10:30am I contacted customer service to find out that my id had not been verified even though. It said online that everything was okay for delivery. I then let customer service know that I had to get to work so if it wasn’t going to arrive in the time I booked for I needed to reschedule. I was told no problem. It would be scheduled for 8pm-9pm. Fast forward to ten minutes ago where I received a text stating that my driver is 10mins away. It is 7:13pm. I am still at work. Which is why I booked the time that I did! I have reached out to customer service again but still have heard nothing. I will NEVER order from here again. Too much inconvenience for something that is supposed to be simple and easy. So happy I didnt pay in advance.