I placed an order for 8x0.5g infused terp prerolls each priced at $9 with 1x0.5g joint priced at $5, expecting to pay about $70 as priced on my order with the 10% online discount applied; instead, after receiving notification that my entire order was ready, I only received two out of eigth terp infused prerolls and the 0.5g preroll, but the preroll was priced at $8 instead of $5 as advertised. I paid $23 for 1/3 of my order and was notified that the remaining six of those infused terp prerolls were not available until after I had arrived at the store to pickup my order. I used to be notified via text or email if my order couldn't be completed for whatever reason, with an offer to replace what wasn't in stock as an alternative. I'm not sure if it was mainly the employees working on shift at the time that didn't catch it, but please don't tell a customer their order is ready when it is missing 2/3 of the order. That is not ideal customer service and false advertisement. I did not feel comfortable tipping because of this, and this hurt my relationship with the business as a whole. I understand it's Memorial Day but please do better for your customers who regularly show up. I do shop here often enough that I'm on a first name basis with a majority of their front facing budtenders, so this interaction really sucked.
About this dispensary
Glacier Valley Shoppe
Glacier Valley Shoppe is proud to be the first fully licensed cannabis retail store located in Juneau's beautiful Mendenhall Valley. We are proud to provide our community with high quality cannabis products from all over the state, including whatever products you may require for your consumption needs! We are a vertically integrated company that includes Green Valley Enterprises cultivation and Southeast Essentials manufacturing. Our mission is to provide our customers with the best variety and most affordable prices to help make sure we have something for everyone. Come by to talk with one of our knowledgeable Budtenders and let us help accommodate you and your cannabis needs!
- 8505 Old Dairy Rd, Ste 3, Juneau, AK
- call (907) 419-7943
- visit website
- send an email
- Followers: 96
- cash
- License 3A-13217
- ATMStorefrontADA accessibleVeteran discountRecreational
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Ratings and reviews of Glacier Valley Shoppe
This is THE dispensary in town. The staff are all very knowledgeable and fun to chat up. They fit what my idea of what a dispensary should be. Not an identity, not a lifestyle brand, or a tourist gimmick, but a store who takes actual pride in their cannabis and cannabis knowledge. Their house flower is always fire, and they curate the best selection of flower from all over the state here in Juneau. And they have a great rewards system and a reasonable pricing model. But don’t take my word for it, go hit them up. I promise it’ll be worth it.
I mean it when I say it this is the best damn pot shop in Juneau. They go above and beyond to make the best experience possible every time. 5/5 all the way!
Super helpful customer service and friendly staff