I placed an order for 8x0.5g infused terp prerolls each priced at $9 with 1x0.5g joint priced at $5, expecting to pay about $70 as priced on my order with the 10% online discount applied; instead, after receiving notification that my entire order was ready, I only received two out of eigth terp infused prerolls and the 0.5g preroll, but the preroll was priced at $8 instead of $5 as advertised. I paid $23 for 1/3 of my order and was notified that the remaining six of those infused terp prerolls were not available until after I had arrived at the store to pickup my order. I used to be notified via text or email if my order couldn't be completed for whatever reason, with an offer to replace what wasn't in stock as an alternative. I'm not sure if it was mainly the employees working on shift at the time that didn't catch it, but please don't tell a customer their order is ready when it is missing 2/3 of the order. That is not ideal customer service and false advertisement. I did not feel comfortable tipping because of this, and this hurt my relationship with the business as a whole. I understand it's Memorial Day but please do better for your customers who regularly show up. I do shop here often enough that I'm on a first name basis with a majority of their front facing budtenders, so this interaction really sucked.
Ratings and reviews of Glacier Valley Shoppe
This is THE dispensary in town. The staff are all very knowledgeable and fun to chat up. They fit what my idea of what a dispensary should be. Not an identity, not a lifestyle brand, or a tourist gimmick, but a store who takes actual pride in their cannabis and cannabis knowledge. Their house flower is always fire, and they curate the best selection of flower from all over the state here in Juneau. And they have a great rewards system and a reasonable pricing model. But don’t take my word for it, go hit them up. I promise it’ll be worth it.
I mean it when I say it this is the best damn pot shop in Juneau. They go above and beyond to make the best experience possible every time. 5/5 all the way!
Super helpful customer service and friendly staff
I shop at 3 dispensaries in Juneau and Glacier Valley is always my first choice. Awesome weekly deals as well
Nice shoppe! Staff were friendly. All the forms of smoke were available. Bud strains were also a good range of quality. They honored the veteran discount. Overall it was a great experience.
One of the few stores I can find THC/CBD flower with an almost 1:1 ratio. I wish I could find more strains of both & with CBG also.
I like the variety of edibles available.
great store
Compared to other dispensaries this shop is the best. Sam has been able to answer all my questions with a friendly demeanor. Both my wife and I suffer from chronic pain and their products help with that better than opioids ever did.
I've been a loyal customer since the start. Always a welcoming feel when you arrive, budtenders are ready to assist, I really just love this shop. Prices are often better than other places. I also really appreciate how they remain open everyday during this pandemic so the rest of us can feel better .
Shop has a great set up but I feel the product is crap and way over priced. Purchased fiber life on a few different strains and unfortunately the flower has seeds in it. Not something you would expect when you are paying top dollar. Happy 420 with some seeds in your weed 😂🤣
Nice and knowledgeable people. Very helpful and nice! I will be back!
THANK YOU FOR BEING OPEN!! Awesome local spot, always a first choice for me! Wubba lubba dub dub mothafuckas 😎😎😎
This was my first pick up order. The staff was ready, efficient and pleasant. They were using health precautions and the store was set up well to protect the customers and staff from viral exposure. Very much appreciated.
Quick and easy pick up. Love the online order option. 🤙🏽
Sam is the best he is super friendly always happy and has great service
Nice place
Good deals everytime I go, especially on cartridges!
I just bought a gram of *Brandy Wine* HB# 7-15-20 B#2 And it had freakin hair in it. Not to mention that it looked like 2 completely different buds. Just a heads up, green valley enterprises as a cultivator needs to work on their quality control.
Love this place! They have the best prices in town, personable staff and a fun apothecary style store. Definitely been my go to lately when too lazy to go downtown, haven't been disappointed yet!
Horrible customer service. I recently called because I was wondering if they had a certain product (because their online menu is almost never up to date). The person who answered was extremely rude and I had to pry every answer I could get. She wouldn’t tell me prices, percentages, or even if they had certain products; I asked specifically about two items and she told me I HAD to come in. I used to really like this store and have spent a lot of money here but the person who answered was so rude and unprofessional that I will not be going back. I hope not giving me a couple answers was worth losing hundreds of dollars.
Great rewards system, quality service, awesome green alien Apple that was absolutely spectacular.
Best shop in Juneau hands down. Great menu, friendly staff and affordable prices. Everything Juneau needs.
