Trulieve - Chandler (Med/Rec)

Hours are always wrong, they close randomly whenever they want, worst dispensary I’ve ever been to. Stay away

if you are going to be different and run your own site it needs to function better than the services everyone else uses. so far your site is crap!

Came in with online order and their website is not working so she refused to service me normally if the online order is not working I still be able to service so I had to go over the back of the line very rude and not very nice and I'm a frequent customer will go elsewhere never again

Had the exact brands and strains I was looking for!!!

Placed an order through leafly at 1250pm. Waited 3 hours for it to notify me it was complete. Nothing. Attempted to use the leafly chat function to contact the store, but no one responded. Called the store at 345pm, was told they don't use leafly anymore and that I should order online at the Harvest website. Was told all the items I wanted were available in stock at Harvest and was given a price. Placed the same order at the website and was told my medical card was expired (due to old information In their database). Entered my new information and it showed as updated. Was told the order would be ready in 5/10 minutes for pickup. Received an email saying my order was being processed and I'd receive a second email when it was ready. After an hour, no second email was received. Did get a text message saying it was ready. Went to the store to pick up my order, only 2 of the 3 carts I ordered was in the bag. Employee fetched the third cart, then quoted me a totally different price $20 higher. This was a problem because I brought exactly enough cash to cover the cost I was quoted 3 different times (leafly, harvest website, dude on the phone). Was then told that they DO use leafly, "I don't know why he told you that", and the price was incorrect because their database had me as a recreational patient because my card had expired. Despite me already updating it on their website. Eventually got my entire order correct and for the quoted price but the entire experience was irritating. I won't be coming here ever again.

The parking lot is so absolutely terrible. Other than that, I placed an online order and the medical line was far shorter, so as a med patient, I waited in the med line. Guy tells me I can’t do that next time, I have to wait in the mixed online order line. Just seems kinda silly. Super tiny place, some good deals sometimes, and that’s about its only redeeming quality.

Purchasing 2 - 1000 mg Wyld gummies ($37.50). Receipt showed price of 1000 mg but pkgs were 100 mg. Proper controls would have caught the mistake. If I hadn't checked, I would have been very angry. Receipt should match the products put in the bag.

I keep trying this place, since it’s so close to home, but they are a disappointment every time. Prices are not usually competitive with other local spots, parking lot is tiny and dangerous, communication is poor. Orders routinely get cancelled, often after waiting hours. Store generally doesn’t answer the phone, and when someone does they are rude.

Great customer service

Much faster and good bud.

Excellent first time experience, good value for product quality all staff friendly and curteous. Definitely recommend pre-ordering on line otherwise you risk standing in a possibly long walk in line.

Bought two cartridges on the promise that I could use my c battery. Upon coming home found out I have to get a special battery that not only do you not carry at this time but no does anyone else. So glad I wasted my money on useless cartridges.

I’ve spent so much money with them just to never update my point system or even give them to me now I’m waiting on a customer service rep to reply to my email for the last 5 months and I’ve got no reply but they definitely can take your money and up charge on everything how does the price they never can give you a way to get in contact with anyone I’ve been dealing with harvest since before they where even harvest on 27th and Indian school to just be treated like another number thanks a lot people save your money for someone who cares about you I’d recommend MINT OR NIRVANA before I ever recommend harvest I called today in was told leave a review lmao then why would u have a email to send stuff life this to them just so they ain’t gotta fix there mistakes take y’all money to nirvana

While normally I wouldn't say much, here you go. The cartridges I ordered online are great. The wait in the little lobby that felt like A/C was out, was pretty long. And the guy who helped me seemed pretty disinterested in what he was doing.

Great warehouse like feel like Total Wine (Bottle King if your from Jersey) which is great on days when there is a BOGO or some other special - just adds to the whole “We sell a lot” or “we move a lot of product” Today they messed up my order which was strange. I will forget about it given the unusually exceptional service - despite the turnover in budtenders. If they gave you a reason to walk or bike (i.e. outdoor food cafe with seating and bicycle/dog friendly) that would be very, very nice. It’s not in keeping with the warehouse theme, but it would help with traffic. (And might give the vendors who come on site a chance to mingle a bit. ) - Yes, accommodations for heat/summer like free ice water, but at least you could try it during the fall/winter/spring and see if it works.

Great deals. My bud tender was awesome and helpful . I’ll definitely go back.

Wis parking was in the front!!

Wonderful experience and very friendly staff! 👍🏼 👍🏼

I purchased a gram vape cartridge made by Vapen on 7/24/22.  I also purchased 3 more gram cartridges that same day.  I only realized that one of the cartridges does not register on a battery and is defective.  Unfortunately, I went to return the item on Sunday 8/14 to be informed by the store manager that it is past the two week return policy and that there is nothing that they can do except offer me another cartridge at a discounted price.  That is not acceptable.  I wasted my money (I believe it was around $60 dollars) and my time and I am really not happy with your return policy on defective unused products. Also I posted a review on yelp and harvest requested that I email them so they could provide me with a solution. I emailed them and never heard back and it's been over 2 weeks. Worst dispensary ever!!

first off just wanted to say I will no longer be going to harvest no more cuz they're doing the fact is always something that they're telling me that is no longer able to do. also every time I've given a recommendation for a product in there never been what the expectations were placed, also today is actually my birthday expecting possibly a pre-roll for my birthday and I was just told even though I purchased that recreational people do not get birthday pre rolls. very big let down, so therefore I would no longer shop at harvest concerning today is actually my birthday when I walked in there.

I don’t usually take the time to leave a review, but in the event I feel it’s necessary, I take the time. I’ve been shopping at The different Harvest locations for going on 1 and a half years... And my most recent trip was my last. It was my first visit to harvest since the recreational statute went into affect. I clearly made it known to the staff that I was a medical patient, and had been there before, and there didn’t seem to be an issue. I selected my product like I did any other time, and this is where it went South. Even though the bud tender I was working with clearly scanned my medical card when he checked me in once inside the show room, he tried to charge me recreational price for the flower. It ended up being almost $70 over what it normally would be. I tried to bring this up to him, And he kept on just explaining the recreational tax and why it was so high. I told him that if this was the cost for the product, I wasn’t interested and started to turn around to leave. I turned back around and asked him why there was such a difference in the cost versus a week ago were the same item was only $45/eighth, did he realize I was in fact a medical patient. The guy was so rude and unprofessional and didn’t apologize for the attitude and way he treated me. Additionally, Harvest is charging an additional $5 per eighth on the specific flower I get, for what? Because it’s not rec? Doesn’t really seem fair to me. I’m going to take my business elsewhere and I suggest you do, too! I just went for convenience/proximity to my home. Willing to drive an extra 20 min now based on the service I received.

I placed an order in Tempe AZ and had a lot of trouble with customer service. After 2.5hrs of waiting for my order, I called customer service about it, and was told after 2.5hrs it should be ready. I had my doubts, because it has happened once before, but customer service assured me that after 2.5 hours it should be ready. I wish it wasn't true, but went I down, I was told that they had run out. I found myself in the same position again, so I asked to see the manager. By this time three hours had passed and no there was still no call. She she came over and said how are you doing, and I said not very well. She said so I hear, and followed up with so how can I help you since I am out of Gorilla Glue. I could see by her body language and forced smile that she didn't want to help me. I said, I don't know, but I am not buying that. I pointed at the package the bud tender brought out. I said It's crap, and you know it. Then her tone changed, and she said that purchases in the express line are BLIND purchases and you have to take what we give you. Now I know you can't sort through product for something you might like better, but you don't have to buy what is presented to you. It is taken out to have a so that you can have a look before you buy. Everything I was shown was very poor quality. Also the manager could have taken me aside instead of letting it escalate as the line grew behind me. The bud tender was butting in on the conversation. I was left wondering who was in charge. I agreed to see other strains, but the manager didn't stay to deal with the problem. She walked away and left the bud tender to deal with it He came back with some more really bad product, so I left. I just don't think that is how a manager should conduct herself. Watch out for the BLIND purchase and bait and switch

Came in 7/15 , Purchased $100 worth of product to receive double x2 on your order. Well Tru Infusion prepackaged eighths came short the Mimosa . It was not close to two grams and it’s supposed to be wan eighth. 3.5 …. So I guess that’s what I get for buying something I can’t see. Smh

Hey shout to the girl at the counter that helped choose quality of quantity I love the honesty