I go to many dispensaries around my area, herb n joy being the worst experience by far. I understand security and the procedure for those who have a medical card but the associate who helped me which is also the person who would scan the ID’s had a nasty attitude and did not believe my recommendation was valid. She proceeded with the attitude the entire time I was there. Each time I go and she’s there I’m faced with the Attitude before I enter, due to this I do not go through with a full stay and leave. The fact that this associate is considered the “face” of the dispensary because she scans people in is very disappointing. I’m not asking for cheerleader energy but being respected is the bare minimum. Sadly I will not be coming back at all due to this, I’d rather travel further than be faced with a stank attitude each time I go in. I’m unsure of the associates name but if she’s having a bad day, taking it out on the customer is beyond petty. I would’ve love to come back since I did have a time she was not on shift and had an amazing time. I won’t be coming back until this attitude with customers is fixed.
Ratings and reviews of HerbNJoy - Hanford
Used to go here regularly until I order curbside pick up. Arrived at 8:45pm, yes a little before closing but I had to commute a long way from Visalia. When I arrive I called twice till they answered. I gave them my info and the parking spot number. The lady on the phone acknowledged the pick up and said she will “let them know”. I waited, noticed all the other curbside customers were receiving their orders quickly. 8:55, 5 minutes till closing, I notice an employee that was doing the curbside orders leaving fast into her car. Again I waited because maybe they had a second person to bring my order. 9:00 come around and I’m the last car in the parking lot. I walk to the front door to see if I can flag someone down but they all just smiled near the lobby and said they were closed. I tried to call the phone and speak through the door loud enough to let them know I was waiting out here for my order. They just continued to walk to back of the store and ignored me. Not a “I’m sorry we forgot about your order” or “sorry about our mistake here’s some sort of accommodation next time you come pick up”. I wouldn’t be so upset if I didn’t have to commute 20-25 mins from after work to get skipped in line and ignored. I don’t understand how hard managing pick up orders and customers can be , but maybe they need to lay off the carts and find some valuable retraining.
Just had a great experience with Justin. He was knowledgeable and knew exactly what I was going for. I’ll be sure to let y’all know who my products work out for me
I'd shop here every day or every other day, spent thousands of dollars here and always tip very generously. Most the time I order of pick up and it's horrible experience almost every time but this last time on 07/20/24 I called when I got there like always but this time I sat there for almost 40 mins, people even drove up like me and got their stuff before me. Wasted my time and gas.
Everyone is super nice and helpful. They don't make you feel rushed.
The best place to shop!. Great atmosphere! Knowledgeable Bud tenders that will get you what your looking for. This is the place to go.
Raul & Celina Recommended me some of the best hash and rosin product I have ever bought. They are the best.
It's a very nice dispensary. Bud tender was extremely helpful with all my questions. All their product is out in the open to view and samples of their flower are covered in a glass dome so you can see exactly what the buds look like. Prices are really good. I will definitely shop here again!
Great service. Recommend a friend for sure. will be back to shop again.
Fast experience
Awesome experience. Thank you for great service.
Great place with the best staff around in terms of knowledge