Great, fresh deli style flower with best prices in my area. Budtenders are nice. Only reason it’s not 5 stars is they only update their leafly about once a month. I’d come in more if I knew what was online would be in the store! Keep up the good work
The new staff absolutely sucks. I love the deli style however not sure about going back. Been a patient here since the beginning and I definitely don't feel like they appreciate my business. Customer service training and cannabis knowledge should be implemented ASAP
The location is convenient and the atmosphere is different. I don’t think they do enough to move things along and I’ve found you can sit in the waiting area staring at anxious people for 10-15 mins. I’ve been to about 4-5 of the dispensaries around MOCO and this one probably has the least friendly service. Perhaps it’s a personal thing, as I used to judge headshops based on the friendliness of the personnel. But I found most other dispensaries, the staff is clean cut, look professional, home around and seem to be having fun. I found at Herbology, at least with the budtenders, to not look like they are enjoying themselves, not be as friendly and it just be more transactional. I now only go when I’m up in that neck of the woods, rather than seek it out and go out of my way for it. One major positive is that they use CanPay
One bad apple spoils the bunch. one of the tenders was utterly horrible at his job. I was not looking for anything but cannabis but what I got instead was a reminder as to why customer service training is a necessity in any business. I can only describe him as of the kid with dreads with the superiority complex and lack of decorum. I hope for the sake of the franchise that this representative no longer represents their brand.
There’s been a TON of turnover at this place, and it seems that the service has suffered as a result. Incredibly long wait times are now the norm. Perhaps the most disappointing piece is the lack of knowledge as the staff seem to simply make a series of guesses about their products, rather than speak based on experience or true product knowledge. Equally disappointing is that with increasing frequency, the flower just isn’t fresh. Often, it’s clearly old and will crumble just from looking at it.
Bianca was extremely helpful. As a first time customer I was pleased by her professionalism & product know.
flower was very old and dry
I love Deli style. Always fresher and you get to see exactly what your getting. I worked with Stanley who was well experienced and shared his true thought on the product.
This place was great. Super friendly and on your first time they give you educational literature that I found very helpful. Bianaca helped me get to understand the menu the first time and answered every question I had wonderfully. -William
Best smoke shop in MOCO. Period. Staff, selection, prices and environment are all on point. And seeing Bianca’s beautiful blue eyes makes my day every time she’s there!