One bad apple spoils the bunch. one of the tenders was utterly horrible at his job. I was not looking for anything but cannabis but what I got instead was a reminder as to why customer service training is a necessity in any business. I can only describe him as of the kid with dreads with the superiority complex and lack of decorum. I hope for the sake of the franchise that this representative no longer represents their brand.
There’s been a TON of turnover at this place, and it seems that the service has suffered as a result. Incredibly long wait times are now the norm. Perhaps the most disappointing piece is the lack of knowledge as the staff seem to simply make a series of guesses about their products, rather than speak based on experience or true product knowledge. Equally disappointing is that with increasing frequency, the flower just isn’t fresh. Often, it’s clearly old and will crumble just from looking at it.
Bianca was extremely helpful. As a first time customer I was pleased by her professionalism & product know.
flower was very old and dry
I love Deli style. Always fresher and you get to see exactly what your getting. I worked with Stanley who was well experienced and shared his true thought on the product.
This place was great. Super friendly and on your first time they give you educational literature that I found very helpful. Bianaca helped me get to understand the menu the first time and answered every question I had wonderfully. -William
Best smoke shop in MOCO. Period. Staff, selection, prices and environment are all on point. And seeing Bianca’s beautiful blue eyes makes my day every time she’s there!
I’ve been to dispensaries from DC to Maryland. This is one of my favorite spots. It’s close and convenient but also a decent deal. Maryland dispensaries are going thru price wars right now and Herbology has been on par. I hope they stop the 60 an eighth for premium and make a better deal with dispensaries 😎
I particularly like the deli style service and the one on one time spent reviewing the products, which there are plenty, and priced in tiers. Bianca was most friendly and helpful, important on my first visit.
Herbology is my home dispensary. I appreciate the assistance and recommendations received by Bianca. I would recommend this dispensary to other patients of the plant.