First of all, I would like to say that I am basically satisfied with this dispensary. However, there is one very big point that stops me from going to this dispensary as a loyal customer. I was not informed of the deals several times, so be careful and watch out! With my last two orders, the entire amount was debited from my account and despite clarifying the case with the manager COURTNEY M. She. ignores me and only made empty promises and has not taken care of it to this day. Very very poor customer support and please don't let Courtney M advise or help you! Very, very, very sad, then another dispensary nearby will get my money in the future. So please think carefully before you go shopping here!
Dispensary response:
We’re sorry to hear about your experience and the issues you’ve described regarding communication around deals and customer service. While we’re glad to know you’ve generally been satisfied with the dispensary, it’s disappointing that your recent visits did not meet expectations. Your feedback about repeated miscommunication and lack of resolution is taken seriously. For a more in-depth review of your situation, we encourage you to contact our team directly at Corporate@shophod.com so we can make this right. We value loyal customers like you and regret that your trust was impacted.
July 15, 2025