About this dispensary
Island Herb - Whidbey Island
Welcome to Island Herb. We’re a 21+ recreational and medical cannabis retail shop located on the south end of beautiful Whidbey Island, Washington in the town of Freeland. We’re firm believers in the natural medicinal and recreational value of cannabis. That’s why we offer the highest quality cannabis products, and present them to you with expert knowledge and a friendly smile. Whether you’re looking for flowers, pre-rolls, vapes, edibles, tinctures, drinkables or concentrates, we have the goods to give you the experience you’re looking for.
Leafly member since 2016
- 5565 Van Barr Pl, Unit F, Freeland, WA
- call (360) 331-0140
- visit website
- send an email
- Followers: 156
- cash
- License 413727
- ATMStorefrontADA accessibleVeteran discountMedicalRecreationalVeteran owned
Hours and Info (PT)
tuesday
9am - 7pm
wednesday
9am - 7pm
thursday
9am - 7pm
friday
9am - 7pm
saturday
9am - 7pm
sunday
9am - 7pm
monday
9am - 7pm
pickup Info
Today’s hours
Available until 6pm PT
Photos of Island Herb - Whidbey Island
Promotions at Island Herb - Whidbey Island
Updates from Island Herb - Whidbey Island
38 Reviews of Island Herb - Whidbey Island
4.6
Quality
4.6
Service
4.6
Atmosphere
well, after this last purchase, i am not very happy.
i had ordered about $100 dollars of stuff, but it was the way the clerk tricked/dunned a friend into purchasing something i did not order and now refuses to return the product for what i really wanted that upsets me.
i am in a wheelchair and in pain and due to cancer, now in remission, but have lost the use of my voice so rely on a friend to do things for me, sometimes allowing her to run errands w/o me going along.
this was one of those times.
I have been using a product of theirs for some time, a dragon balm, which has helped with the pain. i had already purchased the jars of balm and had even purchased a roll-on stick version. however when I realized that for 15.00 you could get 4 oz. with the jar vs 3.5 0z in the roll-on have opted to go with the jars. as a senior, i need to watch the money.
so i was pretty p.o.'ed when the friend returned with no jars but a 3.5 roll-on, priced at 35.00. originally i paid 15.00. I am not happy with this shop because she wasn't told about the price increase and didn't know that i had already decided that the 4 oz jars for 15 as opposed to the 3.5 oz. roll-on for 15, was a better deal. plus i don't like the way the roll-on works, still have the first one and hardly use it.
of course now that it has increased in price for 35.00, feel i was ripped off. it is the same product, the same potency but when the girlfriend called them, they said they could not accept return products. i have not even taken it out of its box. i think they handled this badly--so what can i do, i am out 35,00. returning to this place will be one thing i won't be doing.my next option after this complaint is filed is to find another source for the dragon balm, a place that won't cheat the customer.
Dispensary response:
Hello,
We are so sorry to hear that your experience with us was anything less than exceptional. I can assure you that it is never our intention to leave a customer feeling “tricked” or “cheated.” It simply goes against everything that we stand for and work towards. If you do choose to shop with us in the future, you are always welcome to either send an email ahead of time requesting the product that you would like, or send a list with the person making the purchase for you, to ensure that we get you exactly what it is that you’re looking for. Of course, that doesn’t change your prior experience. We do have a store policy to not accept returns (with the exception of faulty vape products), but I would love to speak with you directly about what we can do to make this right. You can reach out to me (Liz) via email (whidbeyislandherb@gmail.com) or have your friend call us at 360-331-0140, whichever you prefer. I look forward to hearing from you.
September 18, 2024
I love Island Herb. The staff is helpful and friendly. If they don't have what you're looking for, they can recommend something you'll like.
Dispensary response:
Thank you for taking the time to leave us a review! We love our customers and are always here to help.
January 2, 2025
November 29, 2024
Last time I was in I was treated like more of a burden than a customer. Feels like every Budtender who gave good service has left or been dismissed, no familiar faces anymore. I won’t be back.
Dispensary response:
We are disappointed to hear that you left feeling like a burden. While we do have periods of rushes, we never want your quality of service to be affected by that. We would love to know more about what happened, so If you are open to discussing your experience, please feel free to call the shop (360-331-0140) and ask for the general manager.
December 2, 2024
July 15, 2024
The staff was friendly helpful and gave great service.
Dispensary response:
Thank you so much for the sweet review!
July 15, 2024