38 Reviews of Island Herb - Whidbey Island
4.6
Quality
4.6
Service
4.6
Atmosphere
well, after this last purchase, i am not very happy.
i had ordered about $100 dollars of stuff, but it was the way the clerk tricked/dunned a friend into purchasing something i did not order and now refuses to return the product for what i really wanted that upsets me.
i am in a wheelchair and in pain and due to cancer, now in remission, but have lost the use of my voice so rely on a friend to do things for me, sometimes allowing her to run errands w/o me going along.
this was one of those times.
I have been using a product of theirs for some time, a dragon balm, which has helped with the pain. i had already purchased the jars of balm and had even purchased a roll-on stick version. however when I realized that for 15.00 you could get 4 oz. with the jar vs 3.5 0z in the roll-on have opted to go with the jars. as a senior, i need to watch the money.
so i was pretty p.o.'ed when the friend returned with no jars but a 3.5 roll-on, priced at 35.00. originally i paid 15.00. I am not happy with this shop because she wasn't told about the price increase and didn't know that i had already decided that the 4 oz jars for 15 as opposed to the 3.5 oz. roll-on for 15, was a better deal. plus i don't like the way the roll-on works, still have the first one and hardly use it.
of course now that it has increased in price for 35.00, feel i was ripped off. it is the same product, the same potency but when the girlfriend called them, they said they could not accept return products. i have not even taken it out of its box. i think they handled this badly--so what can i do, i am out 35,00. returning to this place will be one thing i won't be doing.my next option after this complaint is filed is to find another source for the dragon balm, a place that won't cheat the customer.
Dispensary response:
Hello,
We are so sorry to hear that your experience with us was anything less than exceptional. I can assure you that it is never our intention to leave a customer feeling “tricked” or “cheated.” It simply goes against everything that we stand for and work towards. If you do choose to shop with us in the future, you are always welcome to either send an email ahead of time requesting the product that you would like, or send a list with the person making the purchase for you, to ensure that we get you exactly what it is that you’re looking for. Of course, that doesn’t change your prior experience. We do have a store policy to not accept returns (with the exception of faulty vape products), but I would love to speak with you directly about what we can do to make this right. You can reach out to me (Liz) via email (whidbeyislandherb@gmail.com) or have your friend call us at 360-331-0140, whichever you prefer. I look forward to hearing from you.
September 18, 2024
I love Island Herb. The staff is helpful and friendly. If they don't have what you're looking for, they can recommend something you'll like.
Dispensary response:
Thank you for taking the time to leave us a review! We love our customers and are always here to help.
January 2, 2025
November 29, 2024
Last time I was in I was treated like more of a burden than a customer. Feels like every Budtender who gave good service has left or been dismissed, no familiar faces anymore. I won’t be back.
Dispensary response:
We are disappointed to hear that you left feeling like a burden. While we do have periods of rushes, we never want your quality of service to be affected by that. We would love to know more about what happened, so If you are open to discussing your experience, please feel free to call the shop (360-331-0140) and ask for the general manager.
December 2, 2024
July 15, 2024
The staff was friendly helpful and gave great service.
Dispensary response:
Thank you so much for the sweet review!
July 15, 2024
Love this place! Staff is extremely helpful. Great variety of products.
Dispensary response:
Thanks so much for the kind words! We're glad that you had a good experience with us and hope to see you again soon!
May 25, 2023
Still my favorite shop, even if I'm biased because I live on the Island. Awesome variety of products, super friendly staff, and a chill atmosphere.
Dispensary response:
We appreciate the glowing review!! It's a pleasure to have you in shop and on the island with us. <3
June 12, 2022
The staff is always friendly, helpful and knowledgeable. Good variety!
Dispensary response:
Thank you for the glowing review! We can't wait to have you back in shop soon! :)
March 28, 2022
October 21, 2021
Best store on this island!! They know there products and alway helpful and help me find exactly what I need.
Dispensary response:
Thanks for the love, Budtista! We appreciate your trust in our guidance & can't wait to help you again soon! :)
October 22, 2021
Nice chill spot & good deals
August 7, 2021
They literally refused to let me return a defective unit just because they didn't want to give me my money back. don't go here, they will rob you
Dispensary response:
Hey there pancakedragon24. I'm really sorry you felt slighted in your interaction here. Please feel free to reach out to me directly so we can discuss... if interested. We have certain conditions that must be met in order to return defective vape carts so I would need to know more in order to feel out what transpired. You can call the shop anytime and ask for the manager.
September 27, 2021
November 11, 2020
Always friendly, knowledgeable and the best place to go on Whidbey Island for you marijuana needs! #420life
Dispensary response:
Thank you for such a wonderful review! It's lovely to have you in our shop with us! (:
November 15, 2020
March 16, 2020
favorite place to go. everyone is super nice and attentive.
Dispensary response:
Thank you so much for the wonderful review!
April 2, 2020
June 23, 2020
extremely satisfied by my visit always an awesome time to visit some people 😉👍
Dispensary response:
We think it's always an awesome time to have you with us, too!! Thank you for the glowing review, and we can't wait to see you here again soon!
June 23, 2020
April 3, 2020
I really enjoy going to this store, two years ago when I turned 21, I went here on my birthday and I have been going ever since. They are so helpful and they know exactly what you're looking for.
Dispensary response:
Thank you for the awesome review! Glad we have earned your business and we hope to continue delivering a great experience every time you visit :-)
April 9, 2020
May 29, 2020
The past 3 months it has seemed like the employees don’t like interacting with certain customers including myself. Most the time I feel rushed and Un-welcomed. It’s the only good pot shop on Whidbey Island so I’ll keep shopping here but smh
Dispensary response:
Hi there! We appreciate your feedback and are very sorry that you had this experience. Regardless of recent events, stresses, and changes we aim to create a welcoming environment where people enjoy their visit. It seems we fell short, perhaps on multiple occasions when you have come in. We would love an opportunity to remedy this, and welcome additional details about your experience(s) in the past few months. Please feel free to call the store or email us at WhidbeyIslandHerb@gmail.com and ask for Eric. I may not be in store when you reach out but will definitely make myself available quickly so that I can understand what has been happening and figure out how we can make it clear that we value your business and enjoy interacting with our guests.
Thank you,
Eric
General Manager
Island Herb
May 31, 2020
May 17, 2019
Great budtenders, easy location for parking, good selection. Maybe a bit pricier than off island but what isn't and not much more $. Overall a great shop!
Dispensary response:
Thanks for your amazing review. We appreciate the feedback! We try to keep our pricing as close to those off Island as we can. We look forward to having you back in the shop.
May 17, 2019
July 9, 2019
This is my go to place on Whidbey Island! Extremely friendly staff with great knowledge and excellent recommendations! Tell them how you want to feel and let them help you. Great place to chill out as well and wait for your friends to shop. They have a very comfortable couch area and a really neat vibe.
Dispensary response:
Thank you for such an amazing review! We are glad we are able to meet your expectations and be your go to store. We hope to see you again soon. Even if it is just to chill on our comfy couches. : )
July 12, 2019
August 30, 2019
Love this dispensary.
Dispensary response:
Thanks for the love! :) <3
September 1, 2019
May 8, 2019
Best shop and staff on the island! My only concern is the lack of strain/edible information in the menu such as % of THC and CBD strains rate at to know before you buy and make it easier for people to know what they want before hitting the shop. Just my two cents
Dispensary response:
Thank you for the wonderful review and feedback! The biggest reason we do not post the THC and CBD % online is that it varies batch to batch. In fact, when we have a strain in grams, eighths, and half ounces, the same strain may have three different results (one for each test lot). That being said, we do want people to know what they are buying. Please feel free to call and ask what a product is presently testing at so that we may provide you the most accurate information. :-)
May 9, 2019
July 20, 2019
They always have a great selection here. Very knowledgeable group of people. Love the Happy Hour deals!!
Dispensary response:
Thank you for the great feedback! We do our best to always have something in stock for everyone! Look forward to seeing you again. :)
July 21, 2019
April 2, 2019
Great location and awesome budtenders!
Dispensary response:
Thank you for the lovely review! We hope to see you again soon :-)
April 6, 2019
January 4, 2019
My favorite place to shop! Great variety and friendly staff!
Dispensary response:
Thanks for the review! We always try to have something in stock for everyone. :)
January 6, 2019
April 12, 2019
Amazing staff and amazing products!!!!
Dispensary response:
We appreciate such warm feedback and the great review! We can't wait to have you back in our shop!
April 19, 2019
July 2, 2017
One of the nicest shops we've visited in the States. So happy it's close to our new home on Whidbey Island. Incredibly friendly and knowledgeable staff. Oh, and dog friendly? Absolutely! 100% a win on all counts in our book.
Dispensary response:
Welcome to Whidbey! We're so glad you came to see us and had such a great experience! Thank you for the stellar feedback as well, see you next time! (:
July 5, 2017