JARS Cannabis - Grand Rapids Alpine

The crappiest customer care I’ve ever received. I placed an order at 5:11pm, received a confirmation email stating my order would be delivered between 7-8pm. I never received any communication stating otherwise so when it hit 7:50, I called to clarify and make sure I hadn’t made an error. No, they just needed an in state ID and instead of calling me and notifying me to send an updated ID or that they needed me to re-do the order OR ANY COMMUNICATION of any kind, they were just planning to skip my order. As a disabled person who would have made other accommodations because I physically can’t eat without thc due to my medical conditions and I struggle with nutrition/keeping food down etc, to find myself having waited around 3+ hours to be blown off and told too bad tells me this business is horrible. If someone places an order in your system, and their information doesn’t match the criteria required for a delivery, your system shouldn’t allow it to process. If your employee who processes the orders finds an order that doesn’t match the required data that your system allowed to process, then have the common sense and courtesy to COMMUNICATE that with your customers instead of letting it become a problem & then acting like you’re doing them a favor by taking the phone call. What a crappy crappy company that does less than the bare minimum

Grand Rapids 40th St location absolutely amazing. Very accommodating and truly all around the best place in the world to get product. I have bad social anxiety and they make me feel like family. Even the security officer goes above and beyond to make sure you feel welcome.

just went in there ordered a 30 pack of the stizzy joints get in there they said my order was never placed and they were gone when i got there so i ordered something and they just gave it away awesome

Amazing people awesome product selection definitely recommend to all👍 I'm from the UK so was a great for me to experience and will definitely go back again

really good Customer Service

Been there in the past and always been pleased with my purchases this time I got three different grab-and-go concentrates and they all taste like sulfur so not very happy with this purchase will probably try to find a better dispensary

Ordered…. Never delivered…. Waste of time

Kylee always helps me because we have the same name, because of this friendly customer service this allows me to fell comfortable shopping here making this my primary location to get meds. :p

Good bud I would really recommend trying this place

The budtenders are knowledgeable and even though there are always people coming and going they seem to get you in and out very quick. They have great prices and deals also have a loyalty program.

Our Budtender, Zee, was m AMAZING and super helpful and saved me so much money! Jars is my Favorite dispensary in MI!

Always a great experience at jars. In and out with a care in the world. Weed be going crazy. They got indicas and sativa and also hybrids. Good deals and great customer service. I'll be back for sure.

affordable price for quality weed. pre-packed ounces are actually pretty good.

My pre rolls were missing and an item was damaged but I was impressed with the quality of the smoke. Still highly impressed, they are handling my issue professionally

My favorite dispo in GR! Pack or Pac? (sorry for the spelling lol) is the absolute best❤️

It was my first time in and I was provided with no direction and yelled at when I asked where the line was. too chaotic too loud. Guy had to tell me he worked there because I had no idea. It was just like a dive bar. They were rude. Definitely not for anyone hesitant or from out of state like myself.

I won’t complain much on customer service my main problem is the point system I spent a lot of money there then started to realize the point system is a rip off you basically have to spend 100 plus dollars 5 times just to get 5 dollars off…then you repeat the cycle over if u use it it’s just not cool considering other dispensaries have better point systems and cheaper product

After waiting for an hour and a half once I placed my order I was contacted and told her they would not be able to deliver. It was $160 order. Awful customer service and communication.

Very simple and easy, would recommend.

It's time everybody needs to know about jars GR. I've been a client of jars for the past 4 years in-between Detroit and Grand Rapids and Drew at the GR location is truly a SUPER STAR ✨ Drew is the sales manager and he's truly a team leader. I've seen him jump in all over the store including the drive up. The upper management needs to know that they have a true diamond in the ruff and Drew has proven himself to be a leader and really needs to be full on general manager. His knowledge of all the products is un-matched and always on the cutting edge. With Drew overseeing the sales at the GR location your company can truly learn from his knowledge. JLI

This place is awesome staff is very friendly

Great variety and the most high quality buds. What a great time there. Lobby wait wasn't to bad. Very fast service

Best weed dispensary in gr

The staff is awesome and the flower is great!! Highly recommended.