Ratings and reviews of Trulieve - King of Prussia
(131 reviews)
4.7
Quality
4.7
Service
4.7
Atmosphere
Reviews 1-24 of 131
June 28, 2021
Friendly environment and employees
Dispensary response:
Thank you for your kind review!
June 28, 2021
April 3, 2021
Andrew the current manager is truly a good leader and his care for the customers has been paramount for me to be able to understand as a beginner and make the best choices for my conditions. Andrew's attention to detail and his knowledge in this area is beyond amazing....this is the dispensary to go to and I am confident that Keystone Shops in King of Prussia, Pa will exceed your expectations as it did mine. Thanks Andrew!
Dispensary response:
Thank you for such a kind review, we are so glad we could help!
April 5, 2021
April 20, 2021
Nick and Tyler are really cool. Always on time always wear their masks very knowledgeable about products. Highly recommend
Dispensary response:
Thank you for your kind words about our staff!
April 20, 2021
March 16, 2021
Joe helped me to find the right product I needed in the right price range. He was patient and very kind!
Dispensary response:
So glad we could help!
March 17, 2021
March 7, 2021
Always get awesome customer service and they always have the products I want. Can’t wait until it’s not just curbside
Dispensary response:
We can’t wait until it’s safe for us to see patients in person too!
March 8, 2021
March 21, 2021
I just purchased an 1/8 of flower and the container was EMPTY. Keystone would not reimburse me with either cash or flower i was told I had to contact the grower?
Is this what they call customer service?
BUYER'S BE WARE
Dispensary response:
Hello,
Depending on the grower/processor of the product you purchase, returns must be approved by them before we can take them back. We understand this can be frustrating, however these are policies that have been put in place by the state and the g/p and we must maintain compliance at all times. Once the g/p approves of your return, we are happy to refund your product for you. Please feel free to reach out to us at info@keystoneshops.com if you have any questions.
March 22, 2021
December 28, 2020
The online ordering is smooth and drive in pick up goes smooth. I am always greeted with a friendly hi, and the tenders delivering to cars are friendly and prompt.. They always have good flower selections and great weekly deals. Big Fan of Keystone...
Dispensary response:
We’re a big fan of you too!!
December 29, 2020
December 26, 2020
If you go here ask for Joe! Also have Jordan be the runner. Joe is very knowledgable when it comes to the whole menu. I love this place because of these two guys.
Dispensary response:
So happy you are enjoying our service!
December 28, 2020
December 22, 2020
Good selection, they have several specials to save a few bucks.
Dispensary response:
Glad you’re enjoying our specials!
December 23, 2020
December 9, 2020
Keystone is open for business at a great location. They are nice and helpful.
Dispensary response:
So glad we could help!
December 10, 2020
December 15, 2020
Loved this location
Dispensary response:
And we love you!
December 16, 2020
November 20, 2020
I just received my first home delivery of medical flower via "Keystone At Home". Everything went as advertised and the overall process was better than expected. Thanks, Keystone!
Dispensary response:
So glad that you are enjoying our Keystone At Home program!
November 23, 2020
November 21, 2020
I placed my order for 3 Specific products around 12pm I set for pick up between 6-7 pm. Within that 7 hour time frame they neglected to call or text me and tell me they don’t have what I ordered. I drove a hour to get there just to find that out. It takes 30 seconds to place a call or a text but no! Who failed to do the 1 job they had??????? They waited till I got there to do a bait and switch! I thought that was only in car sales but it seems like it made it over to this industry! Smh! Go to herbology! They never let me down they are always on point especially with online orders!! Buyers don’t waste your time here!
Dispensary response:
Hello,
We are sorry to hear you were not pleased with your most recent experience with us, and we apologize for the lack of communication on our end. We always try to offer our patients similar products if the ones they are looking for are not in stock so that they can still leave with something that will help them. Again, we do apologize for the inconvenience.
November 23, 2020
November 29, 2020
Best selections best staff!!! Nuff said!!!
Dispensary response:
Thank you so much!!!!
November 30, 2020
October 20, 2020
The wait time can be a bit long.... Great place though great products
Dispensary response:
Happy to hear you are enjoying our service! We apologize for any extended wait times, they are not typical for us though they are unfortunately still possible with a higher influx of patients.
October 21, 2020
September 18, 2020
Top Dispensary within Montgomery and Chester County Area. Staff works amazingly by keeping positive attitude towards patients during all interactions.
Dispensary response:
Thank you so much for the kind review!!
September 22, 2020
September 4, 2020
Easy online ordering, and very pleasant staff that get you in and out quickly.
Also, great discounts weekly and for first time visitors, would definitely recommend!
Dispensary response:
Thank you so much for your kind review and for recommending us!
September 8, 2020
August 21, 2020
Have one of the best selections of concentrates in the area. I love my live resins and they seem to have them all. The staff has always been friendly And the service has been on point. I highly recommend at least checking them out to see what they have to offer for you.
Dispensary response:
Thank you so much for your kind review and for recommending us. We're so glad you like our selection!
August 24, 2020
September 14, 2020
The service here is great, and one of the best dispensary around!
Dispensary response:
Thank you for such a kind review!
September 15, 2020
October 26, 2020
Great place
Dispensary response:
Thank you!
October 27, 2020
August 29, 2020
Always a great experience. Super friendly staff & very knowledgeable. Easy to read menu if your looking for terps
Dispensary response:
Thank you so much for the kind review!
August 31, 2020
September 11, 2020
Love the service and the quality of products!
Dispensary response:
Thanks for your kind review!
September 14, 2020
August 31, 2020
Great staff. Good selection. Great hours.
Dispensary response:
Thank you for the kind review!
September 1, 2020
July 28, 2020
Incredible staff and inventory.
Dispensary response:
So glad to hear you've been enjoying our staff and products!
July 29, 2020