I’ve been going here since they opened Kush21 in Pullman. Ever since they got new management the customer service has gone down the drain. This most recent time the budtenders looking totally spaced out/too high just sitting by the door ignoring customers. Lately when asking for products they suggest and try to push the low grade quality items and ignore what I’m asking for. Overall the staff do not interact with customers much anymore and it has changed the environment of the store for the customers.
Recently went into kush 21 with my friend. He noticed they had a case with products marked down from 30% the original price. Most of the products in the case were worth $40. When you enter a dispensary often times you miss the tiny details til you get home. Once my friend and I arrived to his place, we noticed the oil he bought for $25 (originally $40) was a year and a half old. We immediately went back to try and work some solution out. My friend explained the situation to the manager at the time, Jen. Her response was the most unprofessional behavior I've experienced in any retail store. I would be embarrassed to have her working at a dispensary if I owned one. She rediculed my friend for not noticing the date and offered nothing. She admitted that most of the products in the discount were over a year old. She didn't even offer a discount. He was upset and she offered to call the owner for him. While on the phone, my friend and I were discussing never coming to the store. While the phone was ringing, Jen looked at me and with a raised voice criticized me for speaking my opinion in front of her. Everything was worked out in a way but if you want to go to a dispensary and not feel like you're being manipulated into buying expired product, DONT EVER GO TO KUSH 21. KUSH 21 is an example of a company that wants you to believe they're apart of cannabis culture but in reality they are a company that only cares about profit.
Jenny was super knowledgeable about indica strains and growers. Jenny took extra time to really find out what we were looking for, and find the best strains for us. Best experience in a long time, and I do shop around. I will be visiting Jenny again.
Today was my 21st birthday so I decided to head to Kush21 to see what a dispensary was like; I was greeted by a friendly staff that wished me a happy birthday. Karl helped me find a great couple strains for me after we discussed what effect I was looking for. During the process Karl educated me about cannabis with some scientific terms that I never knew of, but it made for a educational discussion. On top of all that I received 10% off for it being my birthday, I'll definitely be coming back!
Dax has been unbelievably helpful and friendly each time I come in. By far my most favorite shop. Great prices, great product and intelligent employees that know their stuff. Oh and something about pickles ;)
Kush21 is handsdown the best dispensary in the area. Look no further than the weird-looking green industrial box on the corner of stadium and grand. Park in the back by the shady railroad tracks, under the reconverted carwash, or by the delicious Emerald Chinese restaurant and enter into Puff-the-Magic-Dragon's Smoke Center. They offer a wide selection of oz's and the budtenders (Rae, Jenny, Tommy) know what you need. Daily deals and happy hour are an awesome way to save your green.