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The staff is amazing but it is a bit of a mess and no longer easy to order online. As well as you still have to stand in line to get someones attention. Some people are cool about it but some act like you're disturbing them and that not only is off-putting, but defeats the purpose of the online express. Overall awesome place.
The layout for this location is pure chaos with everything in a display case but listed no where else. If it's slow this is irrelevant because you can easily flit about to look at various things, when it's busy (which it often is) this is a nightmare. As a medical user with both anxiety and brain damage its a bit much to memorize what I may be interested in while in line and easy to resolve with physical menus (or even digital ones somewhere in store) for people who may require such an accommodation.