Okay first I wanna start off with that I placed a pickup order ONLINE the day before I went to this location. I noticed I did not see a Pax Era battery on the site, so I called in and asked if it was still available. The women that I spoke to on the phone specifically told me that it was not on their site because it was only two Pax batteries left in stock. So she said she would put one to the side, so I went ahead and ordered my products that goes with the Pax for pickup. Indeed she did not care to call me back and let me know that it was never two left in the first place. Now the day that I’m there, I speak to the woman that I spoke with on the phone and she informs me that there was no more Pax Era batteries in stock and “thought there was 2 available left” and that their online ordering system was down, so I was forced to change my order standing at the counter. On top of my order being wrong, I waited 45 mins for them to correct my order. When I was called, they brought me what I had originally had ordered online after being told that the online ordering system was not working. This was indeed the most unprofessional experience I’ve ever had in a dispensary. The quality of the products were great, but customer service is always more important at the end of the day.