when you get there, it's just like any other dispensary. you check in at the front desk and wait til they call your name. they take you back into a really sterile room with a few glass cases like you're at a museum, not a deli and you pick what you want while your personal assistant enters it into a tablet. you don't get to see the specific product up close, and they describe it to you. I thought it was a bit of a high pressure sales situation. like going to a furniture store. I recommend it if you like to be catered to, but if you like to browse at your own pace, you are going to feel rushed. also, bring a decent amount of money. Like most dispensaries, it's not really worth it to get the low end stuff and the "good stuff" is $50/eighth.