June 6, 2021
Main Street has been our go-to since they opened their Downtown Vancouver location years ago. In that time we have never had a problem with any of the vapes that we have purchased and since a family member manages their Fibromyalgia and back pain with Marijuana they have basically been our pharmacy. Well, nothing is ever perfect and tonight a Crystal Clear ATM Sativa disposable VAPE produced by Cannabis Distillates got very hot and exploded on its first use. I had the receipt and took it back for them to tell me that we broke it and they would not do a simple exchange so I had to purchase a replacement. While I have always found the staff friendly and knowledgeable their inability to make this right after years of being a loyal customer over a 30 dollar Vape is inexcusable and I will be taking my business somewhere else. I would suggest you do the same. I have also contacted the manufacturer of this Vape so they know that Main Street is not providing the users of their product with top-notch customer service and customer is left holding the bag for their production issues. While I have not had a problem in the past with their product they will join in my avoidance of their product and Main Street in the future.