September 12, 2020
I order and pick up from this locations multiple times a week. The fella that helps there is super nice and I never fail to tip. Before covid I would go inside and purchase never failing to be polite and to tip. Everything changed yesterday. I purchased a 45 wax pen. When I used it for the first time it immediately heated were you grasp it. No vape. Gathered the receipt from the purchase just over an hour prior and the accessories and even called ahead of time and was told to come in. Upon speaking with the man with the long blonde hair who in the past has been very helpful and professional was completely rude and even worse I left the extra coil sitting on mynightstand. When he noticed it missing he acted like I was trying to steal and coil! And yes, I had to drive 40mi routes back to get it before he would even help me. Of course he bolted and avoided when he saw me return...not a thief but a nice lady that simply wanted a working product. At least Zack actually took it and tested after it and confirmed it was not in working order and switched it out. It should have happened this way the first trip. I will never give them money again. I hope they ip their politeness game be cause more competition is coming to town....