Main Street Marijuana - East Vancouver

Who ever the security guard in the night is (shorter older dude), needs a big lesson in customer service. As I entered the building, he's sitting in a chair- and reaches out to quite literally snatch my id out of my hand. I told him no, and held it up for him to read, so he goes, "READ THAT SIGN ITS MY JOB TO HOLD IT", all aggressive like. So I said, "okay, but where's (the other security guard)" as I'm handing him my id. He got all mad that I asked and said, "I'm here right now, it doesn't matter". I haven't seen the security guard in question in a few weeks, and he's hella cool so I was just wondering, and I explained that to this dude, who continued to tell me it doesn't matter he's the security guard on duty. Incredibly rudely, too. I've been shopping here for years, and this is the first experience I've had with such a rude security guard. Every single other one you've hired has been great (east location), besides this guy.

this place is so good

Yaaaaassssss the Blueberry RSO in general is the “fertilizer of the Gods”. I’m loosing my fire here as fiery water asteroids come flying through the vents. We are preaching to the blueberry strain! And Green Crack. Bless em! BLESSSS EM!

Main Street has been our go-to since they opened their Downtown Vancouver location years ago. In that time we have never had a problem with any of the vapes that we have purchased and since a family member manages their Fibromyalgia and back pain with Marijuana they have basically been our pharmacy. Well, nothing is ever perfect and tonight a Crystal Clear ATM Sativa disposable VAPE produced by Cannabis Distillates got very hot and exploded on its first use. I had the receipt and took it back for them to tell me that we broke it and they would not do a simple exchange so I had to purchase a replacement. While I have always found the staff friendly and knowledgeable their inability to make this right after years of being a loyal customer over a 30 dollar Vape is inexcusable and I will be taking my business somewhere else. I would suggest you do the same. I have also contacted the manufacturer of this Vape so they know that Main Street is not providing the users of their product with top-notch customer service and customer is left holding the bag for their production issues. While I have not had a problem in the past with their product they will join in my avoidance of their product and Main Street in the future.

I order and pick up from this locations multiple times a week. The fella that helps there is super nice and I never fail to tip. Before covid I would go inside and purchase never failing to be polite and to tip. Everything changed yesterday. I purchased a 45 wax pen. When I used it for the first time it immediately heated were you grasp it. No vape. Gathered the receipt from the purchase just over an hour prior and the accessories and even called ahead of time and was told to come in. Upon speaking with the man with the long blonde hair who in the past has been very helpful and professional was completely rude and even worse I left the extra coil sitting on mynightstand. When he noticed it missing he acted like I was trying to steal and coil! And yes, I had to drive 40mi routes back to get it before he would even help me. Of course he bolted and avoided when he saw me return...not a thief but a nice lady that simply wanted a working product. At least Zack actually took it and tested after it and confirmed it was not in working order and switched it out. It should have happened this way the first trip. I will never give them money again. I hope they ip their politeness game be cause more competition is coming to town....

Bought 2 bubblers yesterday. Was not allowed to look at them or touch them... they were wrapped and bagged and handed to me after I paid 50 for them. Got them home, both are defective! One has broken glass inside, no way to use it now, and the other has deep scratches on it and extra glass protruding from it. When I called, they basically said 'ha ha too bad, piss off'. I thought it was illegal to sell damaged goods as new. This place BITES NUTS!!!

I have been shopping at Main Street for a couple years now and they have continued to get worse and worse over time. They’re selection is deceivingly vast, until you look close enough to see they are out of every good strain by any decent grower, and have nothing but the bottom of the barrel. They sell expired flower, edibles, and have started removing harvest dates to fool the customer. When asking for recommendations you get the opposite of what you asked for: ie sativa when you ask for indica ect. The service is dismissive and rude when letting you know they are out of the strains you were hoping to purchase, and there is never an attempt to proactively offer an alternative, and even if they did theyre knowledge of their own product is so bad they wouldnt be able to steer you in the right direction if they tried. Its like the people there dont even smoke cannabis, and still dont know how to give good customer service. There are a few employees obviously that are the exception, but when you are out of everything I want sometimes its too little too late. I have walked out there on more occasions then ever and then end up having to drive an additional 18 minutes downtown to the real main street where they actually have quality flower.

Great location. Everyone is super friendly and polite. Also very very helpful. I usually don’t know what I’m looking for but I know what I’d like and they’re really great at telling me the characteristics of different strains.

BAD BAD BAD!! Very upset with my service. Ive gone to this store 3 times and every time they mess up my order. Normally I dont write bad reviews but this store is what is giving dispensary and the industry a bad name. Talk about corporate feel. The customer service is lacking hard cord, you are shuffled thru like cattle then the budtenders, they have no clue about there products. Every time I've gone in I'VE TAUGHT THE BUDTENDERS something about the product on there shelf. They dont use communication even tho they are writing your order. When all 3 different budternders i talked to about my order dont communicate to the back and your order comes out wrong every time something needs to be said. I would not recommend this place to anyone. They lost me as a customer. Do your self a favor and drive the 5 block to the next dispensary where they have better prices and better service. Or drive over the border to Oregon where the prices and weed is better and you can smell the bud you are buying.

I feel at home at this store and always feel welcomed. Employees are well knowledgeable and are very friendly and helpful.

they let me in at closing time they are dope

Amazing buds, amazing service by a girl I think her name was Erika. Great atmosphere. I’ll be coming back!!

always consistent results down on main street. they have different price points for the part of the month that I'm flush and more budget friendly options for the broke parts of the month. I recommend checking them out

The hours for this store is from 7am-11pm. I pulled up to the store knowing it was close to closing time, but I knew I had a few minutes to spare. The staff turned me away before I even stepped foot out of my car. If you're not going to honor the hours you have posted, you should change them accordingly. I have shopped at this dispensary both physically and through their online system, making big purchases several times. I will no longer return to this store. My anxiety was through the roof and I couldn't get inside to get medicine. Most of the quality of bud is sub-par. They have a great concentrate and edibles selection, but I will still not be returning, because of the slow staff and turning away of patients before closing time.

I’ve checked out many shops from Southern Washington to Northern California and this is my favorite one, by far! The staff is extremely professional and knowledgeable, showing great care to all the consumer’s wants and needs to get them the right product(s). Main Street also offers competitive pricing so you don’t feel like your wallet being gouged. My favorite place to shop by far!

Nice place easy to find. But they do not pay attention to the express lane. Unlike the sister location on Main St. In Vancouver. And they dont honor the Vuber lifelime warranty. I am going the extra couple miles to downtown from now on.

Getting someone to help me was not fun, stood there waiting around and even tried to get the attention of a free employee that I needed help. Nothing. The Blue Dream By WG Growers is pretty fantastic though!

Was pretty unimpressive all around. Didn't like the process or the service. I just stood there and wandered aimlessly until someone actually helped me. The most friendly, knowledgeable, and enjoyable person was the guy working security at the door. Wouldn't go back.

Was here often when I lived in the area. Best prices & quality. Check out WA Grower!

It's a decent place to go. Just don't let Steve be your bud tender. He's rude, short on answers and nothing on help. Avoid him and you should be ok.

HANDS DOWN , BEST PRICES IN TOWN ! The helpful employees & chipper atmosphere of the shop keeps me coming back time & again !

Excellent location - the staff is knowledgeable & friendly! This is my favorite dispensary in the WA/OR area by a long shot. I can get in & out within minutes if I'm in a rush or I can sit & talk with an expert for 20 minutes about different strains. I have never had any negative experiences & will continue to go to MSM over other shops!

For people in East Portland, like myself, this place was a welcome change from having to drive to the downtown store. With new taxes and regulations in the Oregon Market, I have returned to driving over the river to this location to save big $$$. on my Waxes and Shatter. A little inconvenience of going over the bridge will save you about %50 off in price and usually higher THC amounts than you can find in Oregon. Thanks for keeping prices down, MSM!

Great selection at the best prices, there is nothing more to say!