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Logo for Zen Leaf - Evanston
DISPENSARY
MEDICAL & RECREATIONAL

Zen Leaf - Evanston

Evanston, IL
4.4(272)
283.8 miles away
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Ratings and reviews of Zen Leaf - Evanston

4.4
(273 reviews)
4.5
Quality
4.4
Service
4.4
Atmosphere
write a review
Reviews 25-48 of 273
February 13, 2022
j........3

Honestly love how nice they are. The bud is amazing and they go out of there way to throw you deals and make it a great environment. I was taken care of today by a beautiful and nice girl named Shane and she was absolutely lovely and overly nice. Always come here you will have a great experience.

Dispensary response:
Hello there Joe! It's astonishing to see such a fabulous review here left for our Evanston Zen Leaf location. Here at Zen Leaf, It's our goal to create an amazing and memorable experience no matter what the situation is. To see our very own Shane go above and beyond to help you find the best for your buck and provide you with the most stellar experience for you truly means the world to us. Thank you so much for your support Joe, and for leaving our Evanston Zen Leaf location with an amazing rating! We can't wait to see you find your Zen with us again!
February 13, 2022
May 31, 2022
j........0

I enjoyed stopping by Zen Leaf. Good selection of products and the staff was very memorable :D highly recommended. Loved the discounts.

Dispensary response:
Hi there! Thank you so much for the kind words for our team at Zen Leaf Evanston. We strive to be the best. It's so wonderful to hear that we are providing unforgettable experiences to all our loyal guests! Thank you for trusting us with all your cannabis needs! We look forward to seeing you again soon :)
May 31, 2022
July 23, 2020
C........e
Verified Shopper

Good experience with ordering and picking up. It seems the lines are shorter than some weeks ago. Ask for your vet/sen discount when picking up...Friendly cashiers. I use a debit card so I don't have to carry cash to purchase. Quality has always been top drawer. My tip is to try the flower shake if offered. Good value.

4 people found this helpful
August 13, 2022
p........d

I’ve crossed paths with a number of different individuals who have both worked and purchased from this location, who have made note that the turnover rate is incredibly high, and their 5 star reviews are typically written by employees or customers offered incentives. I’m also familiar with a number of people who have purchased poor, or even moldy product from this dispensary. Would not recommend doing business here.

Dispensary response:
Hello and thank you for providing us with your feedback on your visit. We strive to provide a positive experience for our guests and are disheartened to see you do not feel you experienced this. We would like to gather more details about your concern. Please send our Support Team a message at support-il@verano.com so that one of our Support Specialists can go over your visit with you. We look forward to hearing from you.
August 14, 2022
May 31, 2020
N........6
Verified Shopper

Online ordering sucks and hasn’t been updated in a week. Impossible to call and get through to actually talk to a human being that works there. Yes covid plays a role in this process as of late but at least step up the customer service game. Time to shop elsewhere

7 people found this helpful
January 21, 2022
d........e

This place is unlike any other dispensary I’ve been to. They’re top-notch professionals who go above and beyond to ensure that you leave happy and feel well taken care of. Whole crew is v friendly and attentive. Shout out to Santiago and David for being the best of the best!

Dispensary response:
Hello there! We can't thank you enough for the splendid rating and recognition of our very own Cannabis Advisors and for our Evanston location! We're beyond delighted to see that our very own Santiago and David connected with you one on one to provide you the most memorable and educative experience. To go above and beyond to help all our visitors find the relief they're looking for their daily lifestyle is our very way of life, and the fact it shines through this review means the world to us! We can't thank you enough for the wonderful review and we can't wait to see you again! Have a Zenful day! :)
January 23, 2022
September 14, 2020
D........2

customer service is crazy good, the employees make me feel very welcome and are both friendly & efficient. This is about the 3rd or 4th time I've bought products from here and it's the only place I'll go because the quality of their edibles is great and the people keep me coming back! I also really appreciate the precautions they've taken with covid, they've done a wonderful job.

2 people found this helpful
May 30, 2020
S........y
Verified Shopper

This was my go-to. Friendly staff, in and out, organized and chill. Close to home even! But online ordering has been down for some time, and Leafly is unfortunately the only way to order at this store, so now I have to go elsewhere.

5 people found this helpful
October 24, 2021
P........c

The staff is always so friendly and welcoming! The stores is clean and extremely easy to navigate. Perfect for alleviating any anxiety you may feel during the buying/shopping experience. They genuinely care about your satisfaction, and dp their best you are getting the best for your personal needs and preferences. Special shout out to Phil, they're always extremely attentive and quick on their feet. I'm always happy when I see they'll be my cashier!

January 22, 2022
d........a

What a great experience! The BEST customer service from Sophia! She was so kind and patient, and knowledgeable! Sophia taught me so much about the different strains, what to use them for and why! I'll definitely be back - check them out!

Dispensary response:
Hello there! We can not thank you enough for expressing your satisfaction and support in the form of this stellar 5-star rating! To leave a shining 5-stars for our Evanston location I am sure we have provided you with a one-of-a-kind experience. Our very own Sophia is a true symbolic icon of ours and we're delighted to see she has helped you add to your Cannabis knowledge and wisdom for your first Zenful visit! We can not thank you enough for this wonderful recognition and rating for our Evanston location. We can't wait to see you find your Zen with us again! Thank you so much for choosing Zen Leaf!!
January 23, 2022
April 28, 2020
S........2
Verified Shopper

Today I picked up for the second time here, the service has been great. Staff is friendly and accommodating, I live close to 40 minutes away (the dispensaries near me are either medical only or always out of stuff). I placed my order this morning right at 10am online and it was ready within minutes. They message you when everything’s ready and give you a time frame to stop in and pick everything up. I was unable to make it to the time frame given since I live over 30 min away. I asked if I could be there a bit later and it was no issue at all.

2 people found this helpful
August 6, 2020
c........e

Everyone is very friendly, the line moves along quickly and staff are also patient (and informative) with you if you need to look at labels, etc. The only reason I am not giving five stars is that I often am unable to find the edibles that I want. Some days they just don’t have them and other days they’ve been bought up already. Overall, shopping here is convenient and is a pleasant experience. I can definitely recommend MedMen Evanston.

1 person found this helpful
March 25, 2020
g........o

I have been visiting MedMen in Evanston since January when IL legalized Adult use cannabis. The staff is always friendly and helpful in guiding clients to beneficial products even during high demand and low supply days. Today was my first purchase online (due to the Stay at Home rules), and it was extremely easy! I hope IL permits online orders in the future too, but it's an excellent way to manage Social distancing and quick service. Cannabis really helps during these stressful times, and MedMen is making it easy to provide for my needs. Thanks!

2 people found this helpful
October 10, 2021
7........7

Durning my visits at zen leaf Evanston I am always greeted with a Amalie and on a first name basis before I even pull out my ID. Emma, who was my bud tender was amazing. She is very knowledgeable and directed me to the right strain. She’s quick, efficient and very friendly. Thank you Emma

May 30, 2021
j........4

this place is awesome e

Dispensary response:
Hello there! Thank you so very much for taking the time from your very own day to leave us this great review. At Zen Leaf, we aspire to go above and beyond for each customer- all while providing the most effective cannabis products. We are overjoyed to know our staff has delivered an awesome and memorable visit. Your feedback is very much appreciated and doesn't go unnoticed! Thank you for your support, we look forward to seeing you soon!
May 31, 2021
February 14, 2021
D........m
Verified Shopper

The man at the front door was terrible. He needs to get another job, where he clearly doesn’t scare you. Angry and intimidating. I’ll never go back and it’s a shame. I used to go, the the last time for me.

1 person found this helpful
Dispensary response:
Hi Dawn, My name is Paul and I am the new General Manager of the dispensary. We have a new security company handling the front door. I have spoken to their manager and that employee will not be returning to this location. My apologies for the service issue. If interested, please contact me at medmenevanston@gmail.com and I would like to plan out another visit for you to give us another try. Thanks, Paul
February 25, 2021
December 22, 2021
k........s

I can not even tell you how it feels to be medical and get we do not have your order that you ordered.This was tonight for the 10th time in 6 months medical can call and have the order ready.But half the time they do not have what I reserved.Tonight was 4 grams of dosedo considerate I did not get 1 of them.The manager tells me someone beat me to it but I know he lies!It happens all the time.And I am a medical card holder.I am so sick of this get a life people you dont need to rip off medical patients

Dispensary response:
Greetings. Thank you for providing us feedback on our Zen Leaf Evanton location. Here at Zen Leaf, our customers are a priority especially when it comes to providing a top-of-the-line product for our customers. All feedback is taken seriously, one of our representatives would love to speak with you regarding your concerns. When you have a moment if you could please email us at support@zenleafdispensaries.com. We thank you for your cooperation and we look forward to hearing from you again soon!
December 22, 2021
March 24, 2020
C........s
Verified Shopper

Plenty of common-sense safeguards in place, except that greeter was not wearing a mask when he spoke to me, while standing so close to the entry door that we were f2f immediately upon entering: a bit too casual an attitude abt safe-space for my taste. Going in, Rachel greeted me warmly, and we chatted animatedly while we looked for the correct online order I had entered. Rachel seems new to MedMen, but is enthusiastic, sensible, efficient, and even funny! I really ❤️ MedMen because they really seem to take their role as business operators with a sense of pride, and they keep prices competitive, while carrying brands I like.

1 person found this helpful
June 11, 2020
D........6
Verified Shopper

This place prices contiunes to rise. And the quality is going down. At these rates?

5 people found this helpful
December 6, 2021
j........1

I really liked the the service I got when I visited for the first time I had no clue how to order or what to get Amanda was awesome the product helped me so much ! Thank You

Dispensary response:
Hello! We most certainly do appreciate your sincerity in the form of this review! Thanks so much for your feedback, we are grateful that you are being provided quality customer service in every aspect at our Zen Leaf Evanston location as those are all traits we strive to be the best at. We hope you have been well, and we can't wait to see you again soon.
December 6, 2021
February 18, 2020
d........6
Verified Shopper

I’ve been a medical marijuana patient for awhile now. With the new laws, I find the area where you make your purchase much less personal than it had been before the first of this year. I understand it’s a work in progress and you’re handling it Great! Only bad thing is I miss several staff members that went to other locations. Great new staff people and so so happy David and Matt are still there! What a wealth of knowledge!! Super Comfortable, easy, and superior customer service! I wouldn’t think of going anywhere else.

2 people found this helpful
Dispensary response:
We are so glad you had a great trip to MedMen and look forward to welcoming you back again soon!
March 2, 2020
July 20, 2020
b........y
Verified Shopper

quick, easy, and friendly service. the way pickup was structured made social distancing easy. i really liked that the checkout person showed me each item in my bag so i wasn't picking up blind. there's free parking in the same building and it's a short walk from the purple line. i will 100% be going back!!

2 people found this helpful
December 17, 2021
n........j

Always have a good selection and deals- I got 3 midnight moon carts for $128, which is basically getting one free. Quick and pleasant pickup from Jimmy- thank you!!

Dispensary response:
Hello there! Thank you so much for all your support for our Zen Leaf Evanston location! Showing us you care so much by giving us a phenomenal 5-Star review is just the way to go! Jimmy is a prime example of what it means to be a Cannabis Consultant, always striving to do our very best to offer top-notch customer service and it shows. To be helpful and informative is part of our success. We can't thank you enough for leaving Zen Leaf Evanston a wonderful 5-star review. We cant wait to see you find your Zen with us again. Thanks for choosing Zen Leaf!
December 19, 2021
December 10, 2021
b........8

I really liked the service I recived at Zen Leaf. The employees were all very nice. Phil took the time to explain to me different strands I was interested in. He gave me great service.

Dispensary response:
Hello there! Thank you so much for all your support for our Zen Leaf Evanston location! Showing us you care so much by giving us a phenomenal 5-Star review is just the way to go! Your feedback is valued and is always fuel to drive us to be the best we can be. Phil is a prime example of what it means to be a Cannabis Consultant, always striving to do our very best to offer top-notch customer service, along with a plentiful variety of products to match. To be helpful and informative is part of our success. We can't thank you enough for leaving Zen Leaf Evanston a wonderful 5-star review! We cant wait to see you find your Zen with us again! Thanks for choosing Zen Leaf and have a great day!
December 11, 2021
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