MedMen - West Hollywood

We spent $900+ a month at this store at one time. It was rarely a pleasurable transaction. The prices are high indeed but comparable to other WeHo dispensaries. The main issue with this place is staff. When the storefront was open pre-covid it was unpredictable customer service, some staff greet you, some barely make eye contact. You can leave a hefty tip for their services and you will be lucky to get a thank you, Three times now I've had the unfortunate pleasure of dealing with bud tender Scott. Arrogant and condescending towards the customers, he can make your entire shopping experience as painful as possible. This city is full of shiny happy people that would love to be working for your company, but instead you have people like Scott. We no longer purchase from this company. Way better options in LA.

The place looks and feels like an Apple store. My first impression walking in was of everyone rushing around. The employees were in red tops, and there were way more of them than customers, many more than was necessary. They all seemed to be bumping into each other. It made me dizzy just watching them. I didn't feel like the one assigned to be attached to me at my hip was completely knowledgeable. When I asked her questions, she just did what I could have done, read labels and answered with "I guess so," or "I don't know." This is not exactly knowing the merchandise. Even so, I felt like I was being rushed through, before I ever had a chance to look around the store. When I thought I was done with her, I asked her if I could please just look around, and, then, two minutes later, there she was again, just on me, breathing down my neck. I like my space when shopping, and having someone hang on me like that is not only uncomfortable, it takes away from the pleasure of shopping. I like to take my time, look around, shop, decide what I want and, THEN, get with a salesperson, which doesn't happen at this store. A salesperson is assigned to you the minute you walk in. For me, it was very intrusive, and I just felt like I was being rushed through what was barely an experience and more just like a blur of red vests. The product displays are awesome, just one thing, THERE ARE NO PRICES, one of my pet peeves. You have to ask about each one. I got some pretty good product, but, with some, there seems to be something slightly off, an unpleasant aftertaste and lingering effect, as if you had an upset stomach with a knot in it. Is it me, or is dispensary product different?

An awful atmosphere, most expensive prices I've seen in our area, and a real lack of cannabis knowledge in staff. There is no culture or community here, so customer product complaints don't receive refunds or replacements. You may get overcharged, so check your receipt before you leave the store. No prices are posted and even the staff member "assigned" to you has to go to the front to get price checks, which makes them pointless. The staff member shadows you until you line up to pay. Even if you need no help they follow you with bad advice and weed 101 hints and tricks, this is how I know many don't even buy their weed there. The location is amazing - and they do keep some good product in stock, but you are paying for it, I can assure you.

The good: nice, knowledgable staff and a wide variety of flowers and concentrates. Clean, non-sketchy feeling environment. The not as good: staff can feel a little pushy and will definitely try to upsell you. Also, sometimes the staff won't notice you when it's busy so speak up!