I came in to the 1019 N.E. 122nd 97230
And purchased a "The Refinery Dog Walker" cartridge 2/26/2020. The female clerk with dirty blonde hair told me to make sure I keep my receipts so that if anything goes wrong I can exchange it and I turned back to her and asked her, specifically, "so I can't return it if it doesn't work?" She responded, "Sure her you can if anything goes wrong." I then left. Sure enough when I got home later that evening and attempted to use it, it didn't work. Today 2/27/2020 ***THE NEXT DAY!*** ***WITH MY RECEIPT IN HAND*** you're clerk who is there around noon today (a male with brown hair, facial hair, and blue eyes) with no solid evidence or documentation anywhere in the building, on the receipt, or any other viable excuse to refuse my request for a refund, indeed refused. He went on spewing ignorant thoughts about the industry and the law of which he could provide no Oregon statutes that provided him the right to refuse my refund with the documentation that I provided that I purchased that item less than 24 hours ago. Teething at a point making it seem as though the marijuana industry doesn't have to follow the same rules that normal stores and companies have to with cleary stating and posting policies that are to be enforced to your customers. At this point I am coerced to except the injustice your franchise has done to me, and my frustration is escalating I tell the clerk give me the gift card and make him fully aware I have every intention to still seek out my refund that your employee told me that I was able to get if I needed to, and you guys do not have any documentation anywhere stating that I am not eligible for a refund that I did my part as a consumer to protect my right to do so.
I still want my refund, I have reported this Injustice to the Better Business Bureau, as well as placed a review.
Also you may want to update your employees of your "policies"
Because while I was there 122nd location I called another one of your locations where the lady was telling me that I was able to do a refund as long as I had my receipt, while the employee at the 122nd who heard her on speaker phone kept trying to add for an exchange he kept saying that in the background "for an exchange" and I told her finally what he was saying and then she went along with it cuz she's one of your employees as part of your company with obvious uncertainty. Maybe you should get everybody on the same page so this doesn't happen to another victim of your deception.
Peace and Blessings
Came in yesterday to get a new pod for my pax, also bought mints. I'm new to the marijuana scene and was given the best help, they're super nice here and are understanding; if you don't know much they got you covered with their experience and intellect.
I usually love to come here but today the weather was hot outside which made the oil inside a bit melted. I would recommend either adding a mini fridge to keep the oil cool enough to unstick or get those workers some ac to crank up !!
I used to shop here weekly because they had the best daily deals around. Now their deals aren't even average, Taking way overpriced flower down to slightly overpriced flower isn't a deal. I gave them 4 stars anyway because it's a nice place with great weed but a little pricey compared to the other shops around Portland.
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