Off The Charts - San Francisco

I have been to this location many times and spent hundreds of dollars with them. However, tonight the bud tender was very passive aggressive and seemed agitated. I simply asked "when's the next sale" trying to make small talk. They laughed and said "Never. Doesn't happen often" I acknowledged and asked if they knew anything about the marketing department. They became immediately offended and said "you're right I'm just a bud tender." I just stared at them confused, as I was genuinely curious with me working in marketing. I then told them they were being weird. I told them I asked that because I heard another dispensary has a cool membership program. I think it'd be good here. They said "oh well they must be better then." I took my money and left. As a previous regular, I will not be returning and would not recommend!

Brown skin Lady closed and locked the door in my face because I simply asked why the doors were locked. She was soo rude and unprofessional. Management needs to teach her basic customer service skills. You can tell why she works where she works.

These folks really wonderful very knowledgeable about the products they sell once you shop with them for a while they know you by name when you come to the door you get great discounts they're always friends can't beat the place

So, I strolled into this spot and right off the bat, the security dude was super chill, making the whole check-in vibe smooth and fast. I was kinda amped about it and was looking to snag a pre-roll or maybe a single edible to mellow out my day. Once I got in, this staff member came up to help me out, but honestly, it felt pretty surface-level. Yeah, they ran through the products and all, but it kinda missed that spark, you know? Overall, the check-in from the guard was solid and the help wasn't bad, but they really gotta step up their game on the product know-how and the whole engagement scene, especially with the choices being kinda limited.