Organic Remedies- Pittsburgh

The one shining star of this location was the woman who actually rang me up for my purchase, McKenna was GREAT, for her you get a star. She was friendly, welcoming, informative on all sales and discounts. She was a gem! My experience here was my first and last. Firstly other dispensary's only make you show your patient card at the front door camera. This one makes you show both ID and patient card, I didn't know that so if you have mobility issues make sure you bring both to get in, everytime. Like I said I didnt know that before getting there and the guy in the camera was extremely rude telling me that I needed both ID's on camera to be let in. The manner in which he said it was just rude and aggressive. Upon signing in the guy, I am assuming the same guy on the camera mic (taller guy no name tags so I don't know how else to describe him but I am sure I am not the only complaint for him) that had me fill out my paperwork made me feel completely uncomfortable. I have always said the dispensaries have the friendliest and most welcoming employees and he is anything but welcoming. I have never been in a dispensary that made me feel so unwelcome. After checking in I really sat there in the waiting room feeling like a criminal. He asked me questions that I have never been asked upon my first visit at a new dispensary like "What was the first dispensary that you ever went to??" Sir I have memory loss and anxiety, I cant remember where I went a year ago. Then he asked me "Have you ever purchased marijuana in the state of PA" Yes sir, my card is about to expire I have been doing this for a year now. I don't know how else to describe it besides completely uncomfortable. I have never felt so weird at a dispensary before. Come to find out my friend goes here and has the exact same experience with this guy every time he comes in. He said "Did he make you feel like a criminal? He makes me so uncomfortable everytime!" My friend even left a review once describing the encounter and it got removed. Which I think is unethical because the point of reviews is to share your real experience, not just the good ones. Upon reading other reviews and knowing my experience along with my friend having the almost exact same experience, I was confused that there wasn't more reviews about this guy at the front, but after my friend saying that his review was removed I guess I get it now. Only leave the good reviews. Unmoral, unethical. In a facility that is made for medicinally helping patients, with products that is still misconceived by many, us as patients still feel the stigma daily in everyday occurrences with non-patients or people that don't understand the medicinal properties of medical marijuana and we shouldn't have to feel that way in the place that we are supposed to be getting care and help. I hope you leave this review for other patients to read because honestly as someone who uses this place to treat anxiety and depression I have never felt more uncomfortable in any other dispensary and I have zero interest in returning or recommending.

This is the best place in the north hills. No need to drive all the way to cranberry. Great staff. Always helpful and polite. Great sales too.

Organic Remedies in the North Hills was my introduction to the dispensary world. After three years in the program, OR is still my preferred place to go. From the standpoint of products, their THC/CBN capsules are something that actually help me sleep. I’m a professional insomniac, and nothing ever helps me sleep (that doesn’t leave me feeling it the next day). But the products I get here, for a very reasonable price, have helped more than anything I’ve ever tried. And I feel great in the morning. The tinctures work really nicely for me as well. I use them in addition to the CBN capsules. The Troches are an amazing deal. It’s nice to have options that don’t involve inhaling. Not that there’s anything wrong with inhaling. But options are nice. Most of all, though, I like going there for the people. I’ve been going there for three years and the staff is fantastic. They’re just normal, cool people who are always helpful and decent and kind. The front of house people, the budtenders, the pharmacists - everyone is great. And that matters to me. In three years I’ve only had a few occasions where I needed a little assistance or had a question about an order. They’ve always been completely understanding and helpful. I still go to other places. But I’m really glad to have the North Hills Organic Remedies as my home dispensary. Thank you to everyone there. Your decency is noticed.

My biggest complaint is they don’t have as good of a rewards system & tend to be a bit more expensive compared to the other local dispensaries. While the parking lot/curbside leaves much to be desired; I’m not really a fan of going inside at this location. You’re surrounded by unmarked doors that I found confusing the first time. The staff did not explain where to go & came off a bit rude. I will say that I do like the selection of their own products.